Ratings based on 524 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The hotel was very clean. The check in quick and easy and the staff very friendly. Very close the the little town circle
Comment from Hotel Management
4 Jun 2024 by Kevin, Hotel Management
Dear Guest,We appreciate your positive feedback about the cleanliness of the hotel, our quick and easy check-in process, and our friendly staff. We're glad you found our location convenient for exploring the town circle. Thank you for taking the time to share your experience!
by A verified traveler from West Bend
Posted 2 Jun 2024
It was very nice! Huge suite.
But why no elevator!?
by A verified traveler
Posted 20 May 2024
We stayed 4 nights. Housing never once made the bed, much less refreshed it. The 3rd day they didn't even enter the room. P
Comment from Hotel Management
31 May 2024 by Kevin, Hotel Management
I'm sorry to hear about your experience during your stay. We apologize for the lack of housekeeping service you received, including the missed bed-making and room refreshments. It's unacceptable that your room was not attended to on the 3rd day. We value your feedback and will address this issue with our housekeeping team to ensure this does not happen in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 8 May 2024
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 6 Apr 2024
Check in was easy, staff were accommodating for bringing our dog, rooms and linens clean. Some areas could use some sprucing up and the breakfast options were very minimal, but would stay here again.
Comment from Hotel Management
11 Apr 2024 by Kevin, Hotel Management
Dear guest Thanks for your feedback! We're glad to hear that your check-in process was easy and that our staff were accommodating in allowing you to bring your dog. It's great to know that you found the rooms and linens clean during your stay. We appreciate your suggestion about sprucing up certain areas, and we'll definitely take that into consideration. We apologize if the breakfast options were minimal, and we'll see if we can expand the offerings in the future. We're thrilled to hear that you would stay with us again, and we look forward to welcoming you back in the future. Thank you for your review!
by A verified traveler
Posted 6 Apr 2024
The room was huge for a very low price through Expedia. The bed was comfortable! The shower was hot with plenty of water pressure!!
Comment from Hotel Management
11 Apr 2024 by Kevin, Hotel Management
Dear Guest,That's awesome to hear! We're thrilled that you found our room spacious and at a great price through Expedia. It's fantastic that the bed was comfortable and that you enjoyed a hot shower with plenty of water pressure. We strive to provide a comfortable and enjoyable experience for our guests, and we're glad we hit the mark with you. Thank you for sharing your positive feedback, and we hope to welcome you back in the future. Have a fantastic day!
by A verified traveler from Spring Creek
Posted 16 Mar 2024
Close to the things I needed to do. Clean and quiet.
Comment from Hotel Management
11 Apr 2024 by Kevin, Hotel Management
Dear Customer,That's great to hear! We're glad that our hotel was conveniently located close to the things you needed to do. It's fantastic that you found our hotel clean and quiet during your stay. Providing a clean and peaceful environment is important to us, and we're delighted that we met your expectations. Thank you for sharing your positive feedback, and we hope to have the opportunity to welcome you back in the future. Have a wonderful day!
by A verified traveler
Posted 26 Feb 2024
Broken Hot Tub heater.
Broken Pool water Heater.
No vacuuming of hallways steps, common areas, very dirty.
Continental breakfast leaves much to be desired.
Coffee dispensers are filthy coffee taste, like it may never been cleaned. Food not tasting very fresh..
Comment from Hotel Management
11 Apr 2024 by Kevin, Hotel Management
Dear Guest ,I'm really sorry to hear about your experience at our hotel. We apologize for the broken hot tub and pool water heaters. That's definitely not the level of comfort we strive to provide for our guests. We'll make sure to address these issues promptly. We apologize for the lack of cleanliness in the hallways, steps, and common areas. We take cleanliness very seriously, and we'll work on improving our housekeeping services. We're sorry that the continental breakfast didn't meet your expectations. We'll take your feedback into consideration to enhance the options and ensure everything tastes fresh. We apologize for the condition of the coffee dispensers, and we'll make sure they are cleaned regularly. We appreciate your feedback and will use it to improve our services. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it up to you in the future.
