Ratings based on 979 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Crystal,We're truly sorry to hear that your stay was disappointing. Your feedback is important to us, and we'd like to understand more about what went wrong so we can address any issues. We hope to have the opportunity to make things right for you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
Great Stay
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're delighted to hear you had a great stay with us! Thank you for sharing your experience, and we hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 20 May 2024
Room was not very clean, there was no tv remote, when asked for extra towels and wash cloths they said they were out until morning, no toilet paper in the room, the toilet paper holder was broken, there was a hole in the wall that was poorly patched, they had roaches, when they did give us a remote it barely controlled the tv, had to plug in/ unplug the tv to turn off/on, if the room wasn’t booked through a third party and paid for already I would have just slept in the car.
Comment from Hotel Management
20 May 2024 by Hotel Manager , Hotel Management
Dear Carla,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 16 May 2024
Very nice people. Outside not great.
Inside fine
Comment from Hotel Management
17 May 2024 by Hotel Manager , Hotel Management
Dear Theresa,Thank you for your feedback. We're glad to hear that you found our staff to be very nice and that the inside of our hotel met your expectations. We appreciate your comments regarding the outside, and we will work to improve this aspect of our property. If there's anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 14 May 2024
Tub/Shower was dirty. Friendly staff
Comment from Hotel Management
14 May 2024 by Hotel Manager , Hotel Management
Dear Candice,Thank you for your feedback. We're glad to hear you found our staff friendly. However, we apologize for the cleanliness issue with the tub/shower. Your comments will be shared with our housekeeping team to ensure that such oversights are promptly addressed. Please visit us again.Sincerely, Hotel Manager
by A verified traveler
Posted 10 May 2024
Food is far from area
Comment from Hotel Management
11 May 2024 by Hotel Manager , Hotel Management
Dear Jason,Thank you for your feedback. We apologize for any inconvenience regarding the distance of food options from our location. Your feedback is important to us, and we will review opportunities to enhance dining accessibility for our guests. We appreciate your understanding and hope to accommodate you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 7 May 2024
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Comment from Hotel Management
7 May 2024 by Hotel Manager , Hotel Management
Dear Jason,Thank you for your rating! We strive to provide the best possible experience for our guests. Please let us know if there is anything we can do to improve and earn that extra star. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by Hotel Manager , Hotel Management
Dear Guest,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're truly sorry to hear about your disappointing experience. Your feedback is invaluable to us, and we'll work diligently to address the issues you've raised. Thank you for bringing this to our attention.Sincerely, Hotel Manager
