Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Excellent hotel with modern rooms, great facilities and real value.
Comment from Hotel Management
27 May 2024 by Paul Flett – General Manager, Hotel Management
Dear Antonio,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
by A verified traveler from Port Kennedy
Posted 26 May 2024
Nice room, enjoyed the club facilities. Everything accessible in the city.
Comment from Hotel Management
27 May 2024 by Paul Flett – General Manager, Hotel Management
Dear Anita,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
by A verified traveler
Posted 26 May 2024
Great stay. Highly recommend the club/lounge access.
Comment from Hotel Management
27 May 2024 by Paul Flett – General Manager, Hotel Management
Dear Amy,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
by A verified traveler
Posted 20 May 2024
The building is undergoing renovation but despite that we were able to have adtressfree stay.
Comment from Hotel Management
27 May 2024 by Paul Flett – General Manager, Hotel Management
Dear Lorraine,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
by A verified traveler
Posted 19 May 2024
Hotel is under significant renovation still - 2023 dates are indicated but there is still a lot of work in progress. Self parking is a joke, car park is being used as storage for the renovation work.
Paid for breakfast as part of our deal, hot food was stone cold.
Room was comfortable and clean.
Did make a complaint about the parking and breakfast when checking out. Was told breakfast could not be refunded as was part of a package so I asked if they would cover cost of car park ($40 for 1 day), I was offered a discount down to $24 or drinks vouchers.
Very disappointing stay - we have been here before but will not be returning
Comment from Hotel Management
27 May 2024 by Paul Flett – General Manager, Hotel Management
Dear Deb,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.We appreciate your comments with regard to your breakfast experience as we view these matters with importance. This is not up to our usual standards. I have referred your review to our Director of Food & Beverage to follow up internally.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 12 May 2024
Clean and location
Comment from Hotel Management
27 May 2024 by Paul Flett – General Manager, Hotel Management
Dear Gary,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Paul Flett – General Manager, Hotel Management
Dear Amelia,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
by A verified traveler
Posted 28 Apr 2024
Great
Comment from Hotel Management
29 Apr 2024 by Paul Flett - General Manager, Hotel Management
Dear Javier,Thank you for the positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
