Ratings based on 1,037 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
Very nice
by A verified traveler
Posted 18 Jun 2024
Wonderful breakfast
Comment from Hotel Management
18 Jun 2024 by GM, Hotel Management
Dear Maria, It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon! Best, Joe Browning, GM
by A verified traveler
Posted 16 Jun 2024
Comfortable facility. We were able to relax while away from home.
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear Jack, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Joe Browning, GM
by A verified traveler
Posted 10 Jun 2024
Clean
Comment from Hotel Management
11 Jun 2024 by GM, Hotel Management
Dear MICHAEL, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Joe Browning, GM
by A verified traveler from Palmyra
Posted 3 Jun 2024
Comment from Hotel Management
12 Jun 2024 by GM, Hotel Management
Dear Kenneth, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Joe Browning, GM
by A verified traveler
Posted 24 May 2024
Clean room! Friendly staff! Overall great place to stay!
Comment from Hotel Management
25 May 2024 by GM, Hotel Management
Dear Kevin, We appreciate the recommendation! Thank you so much for your generous review and, more importantly, for being our valued guest. We love to hear that our staff is hospitable and our rooms are clean. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best,Joe Browning, GM
by A verified traveler
Posted 21 May 2024
AC did not work well
Buffet was really yummy
Comment from Hotel Management
22 May 2024 by GM , Hotel Management
Dear Ali, We apologize for the climate control issues you experienced; I have taken note. We are thrilled that you enjoyed our breakfast buffet and appreciate your taking the time to review your stay. We hope to host you again for a flawless visit. Sincerely, Joe Browning, GM
by A verified traveler
Posted 20 May 2024
Arrived checked in and found room was not serviced and in a very dirty and smelly state.
This trip was a surprise gift for my 9yr old daughter and we
had to wait 3 hours until after midnight to get the room serviced . Tim the manager was exceptional in assisting, as was the housekeeper who eventually serviced the room. However, the other reception staff were very unsympathetic and unhelpful. Instructing us to find alternative accommodation as they were sold out and could not help - this at minutes to midnight on a Friday
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Shaka, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Joe Browning, GM
by A verified traveler
Posted 19 May 2024
There was a dog show next door that we weren’t made aware of, dogs everywhere. We were on the riverfront with no walking paths nearby, but across the river. The room next to us had a dog that cried and whined all night. I’ve never had a bad experience here, but this time sucked.
Comment from Hotel Management
20 May 2024 by GM , Hotel Management
Dear Lea, We do not share which events are taking place for guests' privacy. I’m sorry to hear that noise pollution interrupted your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied during your most recent visit. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review and we hope to host you again for the stay you have experienced previously. Sincerely, Joe Browning, GM
by A verified traveler from Mahomet
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Michael, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Joe Browning, GM
