Ratings based on 1,041 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
AC did not work well
Buffet was really yummy
Comment from Hotel Management
22 May 2024 by GM , Hotel Management
Dear Ali, We apologize for the climate control issues you experienced; I have taken note. We are thrilled that you enjoyed our breakfast buffet and appreciate your taking the time to review your stay. We hope to host you again for a flawless visit. Sincerely, Joe Browning, GM
by A verified traveler
Posted 20 May 2024
Arrived checked in and found room was not serviced and in a very dirty and smelly state.
This trip was a surprise gift for my 9yr old daughter and we
had to wait 3 hours until after midnight to get the room serviced . Tim the manager was exceptional in assisting, as was the housekeeper who eventually serviced the room. However, the other reception staff were very unsympathetic and unhelpful. Instructing us to find alternative accommodation as they were sold out and could not help - this at minutes to midnight on a Friday
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Shaka, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Joe Browning, GM
by A verified traveler
Posted 19 May 2024
There was a dog show next door that we weren’t made aware of, dogs everywhere. We were on the riverfront with no walking paths nearby, but across the river. The room next to us had a dog that cried and whined all night. I’ve never had a bad experience here, but this time sucked.
Comment from Hotel Management
20 May 2024 by GM , Hotel Management
Dear Lea, We do not share which events are taking place for guests' privacy. I’m sorry to hear that noise pollution interrupted your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied during your most recent visit. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review and we hope to host you again for the stay you have experienced previously. Sincerely, Joe Browning, GM
by A verified traveler from Mahomet
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Michael, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Joe Browning, GM
by A verified traveler
Posted 1 May 2024
Quiet comfortable hotel with free buffet breakfast.
Comment from Hotel Management
2 May 2024 by GM, Hotel Management
Dear Debra, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Joe Browning, GM
by A verified traveler
Posted 27 Apr 2024
Bathrooms dirty n stains in carpet
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
Dear Steven, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Joe Browning, GM
by A verified traveler
Posted 27 Apr 2024
I felt gouged to be charged $13-14 for parking. If you can't provide parking spaces for your guests, don't build a hotel there. I wouldn't stay there again when I visit friends in Peoria.
Breakfast was excellent.
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Dear Chris, Our goal is to exceed our guests’ expectations, so I’m sorry that our parking fee negatively impacted your stay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Joe Browning, GM
by A verified traveler from Fishers
Posted 24 Apr 2024
Older property, not super clean, lots of families with unruly kids. So noisy at night!
Comment from Hotel Management
25 Apr 2024 by GM, Hotel Management
Dear Timothy, I’m sorry to hear that noise pollution interrupted the comfort of your stay and that our property was not met with our excellence in service. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Joe Browning, GM
by A verified traveler
Posted 21 Apr 2024
I have stayed here many times in the past and I’m glad to see it is still as nice as it has always been! The staff was spectacular!!
Comment from Hotel Management
22 Apr 2024 by GM, Hotel Management
Dear Ellen, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Joe Browning, GM
by A verified traveler
Posted 17 Apr 2024
The only complaint I had was no free wifi.
Comment from Hotel Management
22 Apr 2024 by GM, Hotel Management
Dear Dawn, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Joe Browning, GM
