Ratings based on 980 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
very good cleanliness of the rooms and general cleanliness of the hotel
Comment from Hotel Management
6 Jun 2024 by Linton RediResponse Specialist, Hotel Management
Dear Vanessa,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. I was happy to read that the cleanliness of our hotel met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Jun 2024
I was amazing
Comment from Hotel Management
5 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Lormil,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved an amazing experience with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 2 Jun 2024
DO NOT STAY HERE!! The photos on Expedia and the three star review is so false. The property is dilapidated, the minute we pulled up I knew this was a mistake. There were six men with alcohol just standing around the stair well and in the parking lot. I had kids with me and we got cat called walking into the lobby. I had girls with me and when we tried to walk by it was worse. I ended up putting my kids back in the car. The motel parking lot was trashed with beer cans. We were there for a lacrosse tournament and the one set of girls that stayed there had to put a chair in front of the door bc they were scare. They slept above the sheet with their own blankets bc the room was gross! I ended up staying at a different hotel and those girls ended up staying with me too. I called Expedia to explain and the customer service told me we had to stay that night or I would be charged extra fees. I explained to him my safety concerns and his response was I understand but you have to stay at least the first night. I am out the 200 from Expedia and the cost of the other hotel bc of the false advertisement from the pictures and description on Expedia! Do Not Book this place!
Comment from Hotel Management
4 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Dear Stephanie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It's saddening to hear that you found our property to be dilapidated, unsafe, along with other highlighted concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 2 Jun 2024
La propiedad está dentro del promedio para el precio, deberian arreglar mejor las areas alrededor de los parqueos esta fea y con lo primero que te topas es con los tanques de la basura, el supuesto desayuno es un engaño cafe americo con crema solamente, pudiera mejorar las habitaciones están aceptable y el area de la piscina, pero la primera impresion que es donde esta el
Lobby es un horror
Comment from Hotel Management
4 Jun 2024 by Recordo, Especialista en redirección, Hotel Management
Querida Sonia,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. Es bueno ver que nuestras habitaciones de calidad y el área de la piscina fueron de su agrado. Sin embargo, usted afirmó que la apariencia de nuestro estacionamiento y la calidad del desayuno estaban por debajo de sus estándares. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,recordoGestión del techo rojoEspecialista en redirección
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Vanessa, Thank you for taking the time out of your busy day to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure total satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, Lorelegna. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 May 2024
I liked the friendliness of the hotel staff, the proximity to different restaurants and the cleanliness of the rooms, the super clean sheets, the clean bathrooms, the stay at the hotel was very welcoming, it was very close to essential things.
Comment from Hotel Management
1 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Vanessa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. I'm happy you felt welcome and comfortable at our clean, friendly, and convenient property. Red Roof felt great seeing your highlight of how clean our sheets and bathrooms are, which resulted in your 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests had at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 30 May 2024
Good over all
Comment from Hotel Management
31 May 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your perfect rating with us, Jose. Our staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that your stay was good overall. However, we would love to hear more about your stay, so please feel free to share with us.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Carla RediResponse Specialist, Hotel Management
Dear Adriana,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 May 2024
Very accommodating when our refrigerator was leaking. They offered us a new room without us asking. Very affordable & in a great location.
Comment from Hotel Management
28 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Dear Krista,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It's wonderful to hear that our staff were able to provide you with a better room after the leak you encountered. Nevertheless, I'm happy you found our location to be clean and affordable. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
