Ratings based on 598 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
The room suited our needs it was clean and fresh and had everything we needed
Comment from Hotel Management
19 Mar 2024 by Quest East Melbourne (Management), Hotel Management
Dear Tara, Thank you for choosing to stay at Quest East Melbourne and taking the time to provide feedback about your experience. We are thrilled to read your 4/5 review of our property. Also excited to hear that room was comfortable further and you found the location useful, we would like to thank you for recommending our hotel. I will pass on your words of appreciation to our staff members.At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests. I have shared your feedback with our team with a great pleasure.Thank you again for your feedback. I hope we will have many opportunities to accommodate you in future.
by A verified traveler
Posted 18 Feb 2024
Great location
Comment from Hotel Management
21 Feb 2024 by Quest East Melbourne (Management), Hotel Management
Dear Guest, Thank you for choosing to stay at Quest East Melbourne and taking the time to provide feedback about your experience. We are thrilled to read your 5-star review of our property. Also excited to hear that you found the location useful further we would like to thank you for recommending our hotel. I will pass on your words of appreciation to our staff members.At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests. I have shared your feedback with our team with a great pleasure.Thank you again for your feedback. I hope we will have many opportunities to accommodate you in future.
by A verified traveler
Posted 16 Feb 2024 on Hotels
by A verified traveler
Posted 16 Feb 2024 on Wotif
I was put on the Ground Floor next to the reception area, it was very noisy, also the outside car and people traffic was extremely noisy, i probably got about 3hrs sleep from around 2-5am. The television in the room could not be rotated or moved around it was stuck on a wall facing the kitchen area, you could not view from the bed or where they had placed a small coach.
Comment from Hotel Management
21 Feb 2024 by Quest East Melbourne (Management), Hotel Management
Dear Guest,Thank you for taking the time to provide feedback about your experience.We are thrilled to read your 4/5 review of our property.I apologize that you have encountered some issue where we lost a point and let me assure you we take this feedback seriously and I will bring this to our staff attention.The problems you faced made me realize that we need stricter procedures that I am currently working through to ensure that such issues do not recur.I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest.
by A verified traveler
Posted 15 Feb 2024 on Hotels
by A verified traveler
Posted 3 Feb 2024 on Wotif
Great
Comment from Hotel Management
21 Feb 2024 by Quest East Melbourne (Management), Hotel Management
Dear Guest, Thank you for choosing to stay at Quest East Melbourne and taking the time to provide feedback about your experience. We are thrilled to read your 5/5 review of our property. Also excited to hear that you enjoyed your stay further we would like to thank you for recommending our hotel. I will pass on your words of appreciation to our staff members.At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests. I have shared your feedback with our team with a great pleasure.Thank you again for your feedback. I hope we will have many opportunities to accommodate you in future.
by A verified traveler
Posted 16 Jan 2024 on Wotif
All great
Comment from Hotel Management
2 Feb 2024 by Quest East Melbourne (Management), Hotel Management
Dear Douglas, Thank you for choosing to stay at Quest East Melbourne and taking the time to provide feedback about your experience. We are thrilled to read your 5-star review of our property. further we would like to thank you for recommending our hotel. I will pass on your words of appreciation to our staff members.At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests. I have shared your feedback with our team with a great pleasure.Thank you again for your feedback. I hope we will have many opportunities to accommodate you in future.
by A verified traveler
Posted 16 Jan 2024 on Wotif
Great location especially for attending the tennis.
Comment from Hotel Management
16 Jan 2024 by Quest East Melbourne (Management), Hotel Management
Dear Susan, Thank you for choosing to stay at Quest East Melbourne and taking the time to provide feedback about your experience. We are thrilled to read your 4-star review of our property. Also excited to hear that you enjoyed your stay and found location useful further we would like to thank you for recommending our hotel. I will pass on your words of appreciation to our staff members.At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests. I have shared your feedback with our team with a great pleasure.Thank you again for your feedback. I hope we will have many opportunities to accommodate you in future.
by A verified traveler
Posted 5 Jan 2024 on Wotif
Friendly staff. Tidy rooms and great location.
Comment from Hotel Management
16 Jan 2024 by Quest East Melbourne (Management), Hotel Management
Dear Alistair, Thank you for choosing to stay at Quest East Melbourne and taking the time to provide feedback about your experience. We are thrilled to read your 4-star review of our property. Also excited to hear that hotel was clean and location was useful, further we would like to thank you for recommending our hotel. I will pass on your words of appreciation to our staff members.At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests. I have shared your feedback with our team with a great pleasure.Thank you again for your feedback. I hope we will have many opportunities to accommodate you in future.
by A verified traveler
Posted 1 Jan 2024 on Wotif
Comment from Hotel Management
4 Feb 2024 by Quest East Melbourne (Management), Hotel Management
Dear Guest,Thank you for taking the time to provide feedback about your experience.We are thankful to read your review of our property.I apologize that you have encountered some issue where we lost a point and let me assure you we take this feedback seriously and I will bring this to our staff attention.The problems you faced made me realize that we need stricter procedures that I am currently working through to ensure that such issues do not recur.I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest.
