Ratings based on 288 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2024
Average
Comment from Hotel Management
8 Mar 2024 by Sefton., Hotel Management
Dear Esteemed Guest - Sherpherd Wame,Good afternoon to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy month of March. Kind regards, Sefton and Team.
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Sefton., Hotel Management
Dear Esteemed Guest - NCIBI,Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy 2024. Kind regards, Sefton and Team.
by A verified traveler
Posted 6 Feb 2024
The Hotel facilities and the rooms are Excellent, clean, spacious rooms with modern decor and comfortable quality bed linen.
Comment from Hotel Management
8 Feb 2024 by Sefton., Hotel Management
Dear Esteemed Guest - Thobile,Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy 2024. Kind regards, Sefton and Team.
by A verified traveler
Wouldn't recommend this hotel, lack of interest.
Posted 2 Jan 2024 on HotelsFirstly, main hotel entrance blocked off, informed by security guard to use entrance of adjoining hotel to arrive at our hotel. This required navigating heavy traffic, packed streets to travel back around the block.
Why couldn't the hotel have notified us prior to arrival.
Secondly, receptionist totally uninterested when we checked in, only words uttered were hello, sign here and then handed us the room key.
No directions to room, this hotel is not easy to navigate. No details regarding meal times and general information etc.
Wanted to go for a promenade walk only to find that the front gate was closed to pedestrians also, had to use car entrance of the adjoining hotel to leave and return. Why couldn't the receptionist have informed us of this when checking in? Not interested that's why.
Thirdly, the room didn't have a directory of hotel information etc other than a room service menu.
Finally, the aircon didn't function properly, couldn't cool the room. Also the shower stall is tucked away in the corner of the bathroom with no light fitting close, virtually showering in the dark. Phoned reception from the room but call not answered.
Couldn't wait to leave this hotel after an uncomfortable warm night.
Comment from Hotel Management
8 Jan 2024 by Sefton., Hotel Management
Dear Esteemed Guests - Michael, Good morning to both you and your family, and we trust that you are very well. Many thanks for your constructive and honest feedback in terms of your rating, it is truly appreciated. Please may we profusely apologize for the matters that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided you with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful Festive Season. Kind regards, Sefton and Team.
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
28 Dec 2023 by Sefton., Hotel Management
Dear Esteemed Guest - Martin,Good afternoon to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful Festive Season. Kind regards, Sefton and Team
by A verified traveler
Posted 26 Dec 2023 on Hotels
Comment from Hotel Management
27 Dec 2023 by Sefton., Hotel Management
Dear Esteemed Guest - James,Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful Festive Season. Kind regards, Sefton and Team
by A verified traveler
A buzz with mosquitos
Posted 26 Dec 2023 on HotelsThe accommodation was what would be expected from a 4 star establishment.
Staff very friendly and helpful.
Only downside was the mosquitos in the room and no repellants available at the hotel.
Comment from Hotel Management
27 Dec 2023 by Sefton., Hotel Management
Dear Esteemed Guest - Michael, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful Festive Season. Kind regards, Sefton and Team
by A verified traveler
Posted 8 Dec 2023 on Hotels
Comment from Hotel Management
8 Dec 2023 by Sefton., Hotel Management
Dear Esteemed Guest - Lisanda, Good afternoon to both you and your Family, and we trust that you are all very well. Please may we thank you for your favorable feedback, in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a glorious month of December. Kind regards, Sefton and Team.
by A verified traveler
I love the place
Posted 1 Dec 2023 on HotelsComment from Hotel Management
19 Feb 2024 by Sefton., Hotel Management
Dear Esteemed Guest - Mhlanga,Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy 2024. Kind regards, Sefton and Team.
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
27 Dec 2023 by Sefton., Hotel Management
Dear Esteemed Guest - Hussein, Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful Festive Season. Kind regards, Sefton and Team
