Ratings based on 974 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Front desk lady was very nice. But Unfortunately we found a big cockroach in our room and had to get switched our last night. A/C isnt the best and had to leave some clothes behind because of the situation. Very dissappointed
Comment from Hotel Management
20 May 2024 by Ilona, Sales and Guest Relations Manager , Hotel Management
Dear Efren, We want to thank you for your business and we want to sincerely apologize for the inconvenience you experienced during your stay due to the water-bug, also known as the palmetto bug. In our subtropical climate, despite our regular weekly professional pest control measures, it is possible for these insects to find their way inside. They can either fly in through open doors or slip through small cracks.We are very sorry that this affected your stay. At the same time, we are glad that we were able to assist you with a room change. Your satisfaction is our top priority, and we will continue to do our best to ensure to keep these insects out .Thank you once again for your understanding. We hope to welcome you back soon.Sincerely,
by A verified traveler from Rancho Mirage
Posted 17 May 2024
Typical low cost option. Very poorly insulated, very noisy, minimal wage cleaning crew is obvious with trace hairs prevalent throughout, especially in the bathroom. Cheap pillows and not covered correctly with pillow cases. Very loud window AC unit. Staff service/logic very poor. I asked for a late checkout (one extra hour) on a Sunday when it was obvious the hotel was nowhere near fully occupied, and they clearly have a canned statement “no late checkouts, no matter what”.. not that I would ever return to this hotel anyway but that’s the sort of attitude that guarantees no return business. I suspect this is owned by Russians, so that would explain a lot.. Find another place to stay.
Comment from Hotel Management
19 May 2024 by Ilona, Sales and Guest Relations Manager , Hotel Management
Dear Andreas, Thank you for sharing your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations.We apologize that the basic King room did not meet your liking. It is our most economical room type, and we regret that it was not satisfactory for you. Had we known during your stay, we would have been more than happy to discuss the option of upgrading to a different room type for a small additional fee.Regarding the late check-out request, we understand your frustration. While it may have appeared that the hotel was not fully occupied, our housekeeping staff follows a strict schedule to ensure that all rooms are ready for incoming guests. We apologize if this was not communicated effectively.We regret to hear about the issues you experienced and your comments have been shared with the team to address these concerns promptly and improve our service quality.While we value and take all guest comments seriously as part of our commitment to improving our services, we must address that certain remarks, such as those regarding ownership, are not appropriate.Thank you again for your feedback. We strive to provide a better experience for all our guests and appreciate your insights.Sincerely,
by A verified traveler
Posted 12 May 2024
Affordable, great location. Within a mile walking distance of all great restaurants and bars. Short walk to the beach. Hotel isn’t part of chair rentals on the beach but you can rent through other hotels. Pool area is peaceful and not busy.
Had a room that was basically an apartment and it was great .. not upscale but clean and updated.
Comment from Hotel Management
13 May 2024 by Ilona, Sales and Guest Relations Manager , Hotel Management
Dear Tara, Thank you so much for taking the time to share your wonderful feedback with us! We are absolutely thrilled to hear that you had such a fantastic experience during your recent stay at our hotel and your kind words about our affordable rates, convenient location, and proximity to local attractions truly mean the world to us. We're delighted that you found our hotel to be within walking distance of all the fantastic restaurants and bars in the area, as well as just a short stroll away from the beach. We understand that the availability of chair rentals on the beach may vary, but we're glad to hear that you were able to find alternative options through neighboring hotels and of course it brings us immense joy to know that you found our pool area to be peaceful and not overly crowded. Creating a serene environment for our guests to relax and unwind is always a top priority for us.Moreover, we're thrilled that you enjoyed your room accommodations. Our team works tirelessly to ensure that all of our rooms are clean, comfortable, and up to date, providing you with a cozy home away from home during your stay. We're glad that you appreciated the layout of your room, which offers a spacious and apartment-like feel.Once again, thank you for choosing to stay with us and for sharing your positive experience. It was truly a pleasure to host you, and we hope to have the opportunity to welcome you back for another memorable stay in the near future.Sincerely,
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Ilona, Sales and Guest Relations Manager , Hotel Management
Dear mario,Thank you so much for taking the time to share your feedback with us! We were absolutely thrilled to see your glowing 5-star review. Your kind words truly made our day.It's incredibly rewarding to know that we were able to meet your expectations and provide you with a memorable experience. Your satisfaction is our top priority, and we're delighted to hear that we hit the mark.We sincerely appreciate your support and recognition of our efforts. It motivates us to continue delivering exceptional service to all our guests and we can't wait to welcome you back for another fantastic stay in the future.Sincerely,
by A verified traveler
Posted 9 May 2024
This property is structured like a motel. The location is great. It’s a hop, skip, and a jump to the beach. There are numerous restaurants within walking distance. Both pools were clean and nice places to relax after a long day of fun in the sun. I would stay here again. The property does show signs of wear and tear, but it does not look run down.
Comment from Hotel Management
10 May 2024 by Ilona, Sales and Guest Relations Manager , Hotel Management
Dear Laurel, we truly appreciate your valuable feedback! Thank you for choosing to stay with us and taking the time to share your experience. It's fantastic to hear that you found our location convenient and enjoyed the proximity to the beach and nearby restaurants and we are so delighted that both of our pools provided a refreshing retreat for you after your adventures in the sun. Your intention to return is the greatest compliment we could receive, and we look forward to welcoming you back. We are continuously working on improvements to enhance our guests' experience. Thank you once again for your kind words and for being a part of our community.Sincerely,
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
9 May 2024 by Ilona, Sales and Guest Relations Manager , Hotel Management
Dear Anthony, Thank you so much for taking the time to leave such a glowing review of your recent stay at The Fortuna Hotel ! We are absolutely thrilled to hear that you had a wonderful experience with us and that we could exceed your expectations.Your generous feedback means the world to us and serves as a true testament to the hard work and dedication of our team. We strive to provide exceptional service and create memorable moments for each and every guest, and it's incredibly rewarding to know that we succeeded in doing so during your stay.We are delighted that you found our facilities and amenities to your liking and that you were able to fully enjoy the comfort . Your satisfaction is our top priority, and we are grateful for the opportunity to have been a part of your travel experience.We sincerely appreciate your support and patronage, and we look forward to welcoming you back to the Fortuna Hotel .Sincerely,
by A verified traveler
Posted 5 May 2024
Excellent!
Comment from Hotel Management
6 May 2024 by Ilona, Sales and Guest Relations Manager , Hotel Management
Dear Melanie, Thank you very much for choosing to stay with us and for taking the time to share your feedback! We are delighted to hear that you had an excellent experience during your recent stay, and receiving a 5-star rating from you is truly appreciated and serves as a testament to our commitment to providing exceptional service and hospitality. We're thrilled that you found your time with us enjoyable and memorable.Your kind words mean a lot to us, and we want you to know that we are continually striving to improve and enhance our guests' experiences. Thank you again for choosing our Fortuna Hotel. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Sincerely,
by A verified traveler
Posted 2 May 2024
Good spot stay here lots
Comment from Hotel Management
3 May 2024 by Ilona, Sales and Guest Relations Manager , Hotel Management
Dear Tom, We extend our heartfelt gratitude for your continued patronage and for taking the time to share your feedback with us and it brings us immense pleasure to know that you have chosen our Fortuna Hotel as your preferred accommodation. Your loyalty is deeply appreciated, and we are honored to be your chosen spot for your stays.Creating a welcoming and comfortable environment for our guests is at the core of our values, and we are thrilled to hear that you have enjoyed your experiences with us time and time again.Thank you once again for your kind words and for entrusting us with your accommodation needs. We look forward to welcoming you back for many more memorable stays in the future.Sincerely,
by A verified traveler
Posted 27 Apr 2024
Very easy walk to the beach. Front desk super nice nice safe place to stay
Comment from Hotel Management
28 Apr 2024 by Ilona, Sales and Guest Relations Manager , Hotel Management
Dear Craig, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the convenient location of our hotel, especially its proximity to the beach. It's wonderful to know that our front desk team made a positive impression on you with their friendliness and helpfulness. Providing a safe and welcoming environment for our guests is always our top priority, and we're delighted that you felt comfortable during your stay. Your 5-star rating and kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!Sincerely,
by A verified traveler
Posted 25 Apr 2024
Great location close to the beach. Rooms are a bit small but expected for the price. Room right beside pool which was refreshing. If you want a place close to the beach and want affordable pricing, this is a good spot
Comment from Hotel Management
25 Apr 2024 by Ilona, Sales and Guest Relations Manager , Hotel Management
Dear Nakis,On behalf of our entire team, we want to extend a warm and heartfelt thank you for choosing our hotel as your home base during your time by the sea.Your kind words truly mean the world to us. While our rooms may be on the cozy side, we're glad to hear that they met your expectations, especially considering the unbeatable price. Your understanding and appreciation of our affordable pricing are greatly appreciated and we are so thrilled that you enjoyed the convenience of our location, just a stone's throw away from the beach. And how wonderful that your room was right beside the pool—what a refreshing way to start or end your day!As you plan your future visits, we encourage you to consider exploring our larger room types. These spacious accommodations may better suit your needs and provide you with even more comfort and convenience during your stay. We want to ensure that your next visit with us exceeds your expectations in every way possible.Thank you for highlighting our hotel as a great spot for those seeking affordability without sacrificing proximity to the beach. Your satisfaction is our top priority, and we're grateful for your feedback and patronage.Should you decide to return, it would be our pleasure to welcome you back and help create more wonderful memories by the beach. Sincerely,
