Ratings based on 996 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Billerica
Posted 5 May 2024
Nothing to complain about. Rooms were updated/ modern and very clean. Main lobby was under going renovations so it was a mess over there, very old and outdated looking, but again renovations were happening. Staff was extremely friendly helpful.
Comment from Hotel Management
6 May 2024 by Eric, GM, Hotel Management
Thank you; we're glad you enjoyed the updated room, and we are very excited for our other changes currently happening at the property. We look forward to assisting you on another visit in your future!
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 4/5 rating with us, Lorena. Our staff at the Admiralty Inn & Suites - a Red Collection Hotel was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear more about your stay, so please feel free to share with us.On behalf of Red Roof, we would like to extend our thanks for sharing with us. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Apr 2024
The rooms look so much better!
The staff aren’t very friendly. The front desk gentlemen was soft spoken and didn’t give a lot of information. The housekeeping staff, you couldn’t get them to smile at all!
My husband and I go every year, mostly for the jet tubs. It took and hour and a half to fill the tub.
We might not be coming back again next year.
Comment from Hotel Management
22 Apr 2024 by Eric, GM, Hotel Management
Thank you for your review. We appreciate your comments regarding, not only the rooms, but of the staff as well. We will certainly share your feedback with all personnel involved to give all an opportunity to improve on their job performance(s).
by A verified traveler
Posted 21 Apr 2024
O hotel é limpo e aconchegante, a banheira de hidromassagem é ótima. Poderia melhorar no café da manhã, achei fraco e sem opção, não tinha nenhuma fruta.
Comment from Hotel Management
22 Apr 2024 by Eric, GM, Hotel Management
We appreciate your business, thank you.
by A verified traveler from E Falmouth
Posted 20 Apr 2024
Great location, very clean, friendly staff
Comment from Hotel Management
22 Apr 2024 by Eric, GM, Hotel Management
Thank you very much!
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Eric, GM, Hotel Management
Thank you very much for your review!
by A verified traveler
Posted 3 Mar 2024
I paid for a two bedroom suite, so I could have a pool party for my daughter. I bought bathing suits and swim supplies, only to be told upon arrival that the pool had been out of order for an extended period of time. The kids were devastated. There was nothing stating that on their site and I specifically rented this room and drive two hours for the pool. Not cool
Comment from Hotel Management
4 Mar 2024 by Eric, GM, Hotel Management
We do apologize for the inconvenience, as our pool is down for maintenance due to the heater malfunctioning. While not anything that we could foresee, it is mentioned on our own website at this time. Please contact Expedia for any and all credit consideration. Thank you.
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Eric, GM, Hotel Management
We appreciate your business, and thank you for your review!
by A verified traveler
Nope
Posted 5 Feb 2024 on HotelsTerrible. Lobby has broken glass. The pool was out of service our entire stay which was one of the main reason we booked this motel. Needless to say that was a huge disappointment when traveling with kids. Furthermore, I found it inconsiderate that the hotel staff did not make us aware of the pools status upon arrival. I feel like good customer service would be to inform the guest of major things like that so they are prepared. Nope! Had to find out by walking down to the pool. The phones next to the beds didn’t work. They were plugged in but no dial tone or anything! Ice machine didn’t work. The hallways and room smelled unpleasant… musty/chemical smell. The bathroom sinks in the room are way too low for a normal size adult so it’s awkward to use. The upstairs bathroom was worse.. you have to bend over to see in the mirror so basically useless if your trying to put in makeup or do hair. All of the lights are really obnoxiously bright in the room. Adding a couple pictures of the state of the room when we first got there… additionally they are currently under construction so there was some loud banging at times and the one way drive around the motel was blocked with cardboard, carpets, etc. which we had to move in order to drive around. The vibe was not cozy and comfortable at all and I would not recommend this place.
Comment from Hotel Management
27 Feb 2024 by Eric, GM, Hotel Management
Thank you for your review, and we will take all that you have shared with us for consideration and use it as an opportunity to continue our updates to the property. This will improve the experience for all future guests at our hotel. We appreciate the feedback.
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
19 Jan 2024 by Eric, GM, Hotel Management
Thank you!
