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"Carlos with Experian was amazing, I mean top of the line service from him, I appreciate how helpful he was when I fell and hurt my back. He assisted me my whole trip, Orisis which is the manager of Ocean El faro was great, he heard me out and accommodated me instead of making me feel unheard/unwanted. Will be visiting soon again!!! Thanks Carlos"

"Loved everything."

"Everything was great, frpm the room to the food 🤗!"

"This resort is extremely beautiful- such a relaxing place to spend a few days and just unwind. The food is great at all the restaurants. The rooms are nice and upgraded. Staff is all very friendly. I would definitely get the excellence club rooms if possible. They come with nice benefits such as private beach and even a private restaurant. If I had to say one thing I found negative, I’d say it was the people with the animals (monkey, lizard, parrots) who come and bother you when you’re trying to lay out on the beach. This may not be the resort’s fault per se, but it was frustrating that every day some person came up to pester me about taking pictures with animals (one day the guy actually put the lizard on my leg and wouldn’t remove it until I got kinda nasty with him) When we are enjoying the beach, the last thing we want is someone coming up and putting animals on us or trying to get us to pay for pictures. "

"Excellent "

"The beach was clear of traffic expect for people walking "

"My experience at hard rock was great! Loved the room very spacious from bathroom and lounge area. Staff were the most amazing and attentive! The options of pools was very cool! And loved the balcony and bath tub! I enjoyed my stay very much! "

"Every thing "

"Omg I loveeeee Serenade. Me and my partner went for our birthday trip and it was amazing. We will definitely be back! "