Ratings based on 985 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
All good
by A verified traveler
Posted 1 Jun 2024
I love it all! I always recommend to friends and family to stay at the Holiday Inn as I have done with the with the couple that stayed with us in room 506. We received the best help at the front desk and from the cleaning staff. The front desk Lady that helped us is a real Gem.
Comment from Hotel Management
1 Jun 2024 by Ivy, Guest Services, Hotel Management
Hi Irshaad, thank you for taking the time to share your feedback. We're delighted to hear that you had a fantastic stay with us. Thank you again for choosing to stay with us, and for sharing your positive experience. We can't wait to welcome you back for another fantastic stay in the future!
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by harry, Hotel Management
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver
by A verified traveler
Posted 27 May 2024
Everything was awesome. Service team really put an effort into making sure our stay was as comfortable as possible. My only issue was with the location of the actual place itself. The views werent great. Looking over a building complex was not the best view in the morning but what does that matter when you are there to sleep. Getting there for the first time was tough. The lights at the trun from bell road dont give you left turn priority so we sat for a good 30 extra minuites trying to arrive after taking a wrong turn into the bmw dealership (do not enter the dealership. There is no entrance to the hotel)
Comment from Hotel Management
28 May 2024 by harry, Hotel Management
Thank you so much for your feedback! We're thrilled to hear that you found our service team dedicated to ensuring your stay was comfortable. Our team works hard to make every guest feel at home, and it's wonderful to know their efforts made a positive impact on your experience.We apologize for the inconvenience you experienced with the location and views. We understand that the surroundings can affect your overall experience, and we appreciate your patience and understanding regarding this matter. Additionally, we’re sorry to hear about the difficulties you encountered while trying to find our location. Your detailed feedback about the directions will help us improve our communication to future guests.We hope that despite these issues, you had a restful stay and enjoyed the other aspects of our hospitality. If you decide to visit us again, please let us know so we can assist with any special requests or provide clearer directions to make your arrival smoother.Thank you once again for your valuable feedback. We look forward to welcoming you back in the future!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by harry, Hotel Management
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by harry, Hotel Management
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver
by A verified traveler
Posted 26 May 2024
It was a clean room. I got front desk attention that the room we were in air condition/heater was making big noises every few hours and disturbed our sleep at night. Rest, everything was good.
Comment from Hotel Management
27 May 2024 by harry, Hotel Management
Thank you for your feedback. We're pleased to hear that you found the room clean and that our front desk team was attentive to your needs. We apologize for the inconvenience caused by the noisy air conditioner/heater. We understand how important a good night's sleep is and will have our maintenance team address this issue immediately to prevent it from happening in the future.We appreciate your understanding and are glad that the rest of your stay was enjoyable. We hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 26 May 2024
Convenient location with excellent shuttle services
Comment from Hotel Management
27 May 2024 by harry, Hotel Management
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver
by A verified traveler
Posted 25 May 2024
Very quick and easy in and out before my cruise
Comment from Hotel Management
27 May 2024 by harry, Hotel Management
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver
by A verified traveler
Posted 25 May 2024
Just good
Comment from Hotel Management
27 May 2024 by harry, Hotel Management
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver
