Ratings based on 965 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
When looking at Expedia, it says free parking. At the hotel, they charge 10 bucks a day to use their crumbling parking garage.
I hope you aren't planning on relaxing in the pool or hot tub. The 4 days I was there, the hot tub was filled with young children horsing around and screaming, every hour the pool was open.
Don't try to take a shower either, there was very poor water pressure in the shower.
The man who checked me in at the front desk was very rude and was disrespectful. Probably because I was wearing an equality t-shirt.
Comment from Hotel Management
4 Jun 2024 by Leonardo Atoche, Hotel Management
Thank you for letting us know of your experience, I apologize that you were not given information on parking, without that information it can be a challenge. I will address your comments with the team to ensure we are giving every guest information so they don't have the same experience. We hope to have the opportunity to serve you in the future.
by A verified traveler
Posted 2 Jun 2024
by A verified traveler from Mount Pearl
Posted 27 May 2024
Quiet, Clean
Comment from Hotel Management
28 May 2024 by Leonardo Atoche, Hotel Management
Dear Wayne, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Leonardo Atoche, Hotel Management
Dear Rick, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.
by A verified traveler
Posted 7 May 2024
Brian at checking was great. Very courteous and professional
Comment from Hotel Management
7 May 2024 by Leonardo Atoche, Hotel Management
Dear Stewart, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the are
by A verified traveler from Beaver Dam
Posted 7 May 2024
Didn't like that you cannot close the room darkening curtains for more privacy and sleep past sunrise.
Comment from Hotel Management
7 May 2024 by Leonardo Atoche, Hotel Management
Dear Melissa, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.
by A verified traveler
Posted 29 Apr 2024
The rooms are spacious and clean!
Comment from Hotel Management
30 Apr 2024 by Leonardo Atoche, Hotel Management
Dear Mandefrot, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Leonardo Atoche, Hotel Management
Dear Catherine, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!
by A verified traveler
Posted 28 Apr 2024
Convenient
Comment from Hotel Management
30 Apr 2024 by Leonardo Atoche, Hotel Management
Dear Jodi, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!
by A verified traveler
Posted 28 Apr 2024
Parking is awful and a pain to get to. The parking garage is confusing. Looks like it's gonna fall down with all kinds of support jacks everywhere. The reception area is clean and modern and the person at the front desk was pleasant and helpful. The hallways are dirty. The room was nice and clean. Bed was comfortable. Shower was good, good pressure.The pool is huge, looks nice but i didn't swim. The hot tub is pretty but only one jet sort of worked. The hotel bar is great and the bartender is awesome!
Comment from Hotel Management
28 Apr 2024 by Leonardo Atoche, Hotel Management
Dear Mary, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.
