Ratings based on 438 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mesa
Posted 28 May 2024
Stayed here in 2020 had a good experience. This time stayed the night over memorial weekend 2024 in room 202. Shower had large globs of long black hair stuck to shower walls, mattress was so worn out it had big indentions in it, felt like sleeping on a bunch of rags tied up in a sheet. That mattress needs thrown out ASAP. Main problem I had was we got to the room and went to sleep within minutes of getting there. About midnight I woke up unable to breath and was wheezing heavily. Noticed the bed and room was covered in cat hair, which I am highly allergic to. Spent rest of the night trying to sleep but couldn't do to shortness of breath. Next time up this way I will not stay here, informed desk person of our experience and she didn't seem to care, told us she would pass it along.
by A verified traveler
Posted 14 May 2024
The toilet seat was loose and the connecting door to the other room bothered us a little but otherwise everything was fine
by A verified traveler
Posted 30 Apr 2024
This was the worst place I stayed on my trip. It is the worst Best Western I have ever stayed at. There was a clicking noise in the bathroom walls. I had to sleep with earplugs. There were no tissues. I avoided the shower because it looked grungy. The breakfast they served was the worst I had on that trip. There was little selection. The yogurt machine was out of order. The pot for gravy was empty except for dirty water at the bottom. I have had good experiences with Best Western, but I will never stay at that one again.
Comment from Hotel Management
30 Apr 2024 by Tana, Hotel Management
I'm so sorry to hear you had a poor experience. I will address these issues with my staff.
by A verified traveler
Posted 29 Apr 2024
No hot water in sink. Had to use tap in tub. Very frustrating.
Comment from Hotel Management
30 Apr 2024 by Tana, Hotel Management
I'm very sorry, we are aware that some of the sink faucets were installed with the hot water and cold water lines reversed, we are getting them corrected as we catch them.
by A verified traveler
Posted 27 Apr 2024
It's not the property or this day it didn't unfortunately we didn't get to stay we had a motorcycle accident and we had to cancel bad bad situation I'm sure the property would have been a nice stay
Comment from Hotel Management
28 Apr 2024 by Tana, Hotel Management
I'm so sorry to hear of your accident. I hope everyone is ok.
by A verified traveler
Posted 21 Apr 2024
Excellent restaurant- trailriders restaurant- next door was wonderful!
Large rooms.
Comment from Hotel Management
24 Apr 2024 by Tana, Hotel Management
Thank you for letting us know you enjoyed your stay. We will let Jodee, the owner of Trailriders, know you enjoyed you dinner there as well.
by A verified traveler
Posted 24 Feb 2024
Front seat person was very helpful getting me checked in today!
by A verified traveler
Posted 4 Feb 2024 on Hotels
by A verified traveler
Knowing Springerville
Posted 3 Feb 2024 on HotelsCostumer service excellent!,beds very comfortable and clean
by A verified traveler
Posted 24 Jan 2024
It was quiet and close to my daughters house.
