Ratings based on 967 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 3 Jun 2024
Everything was perfect! Excellent service and best place!
Comment from Hotel Management
4 Jun 2024 by Novum Hotel Madison Düsseldorf, Hotel Management
Dear Na,Thank you for your great review. It is a pleasure to know that you enjoyed your stay with us and that you were also satisfied with the service provided by our staff. We work every day to ensure that every guest feels comfortable with us. We hope to see you again with us.
by A verified traveler
Posted 16 May 2024
The room was very warm, the window barely opened
The bathroom fan was very noisy and there was no air conditioning in the room
No ice available in the hotel
When I asked for water, the receptionist said there was a machine that sold water but it only took coins
Comment from Hotel Management
24 May 2024 by Novum Hotel Madison Düsseldorf, Hotel Management
Dear Natasha,Thank you for taking the time to evaluate your stay in our house. Your honest opinion is important to us. This is the only way we can live up to our claim of being able to advise you as a customer individually and professionally. We sincerely apologize for any inconvenience. Best regards!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
23 May 2024 by Novum Hotel Madison Düsseldorf, Hotel Management
Liebe Jianmin,vielen Dank, dass Sie sich die Zeit für eine Bewertung Ihres Aufenthaltes in unserem Hause genommen haben. Ihre aufrichtige und offene Meinung ist uns wichtig. Nur so können wir unseren Anspruch, Sie als Kunden individuell und fachlich kompetent beraten zu können, gerecht werden. Viele Grüße!
by A verified traveler
Posted 21 Apr 2024
The place was a comfortable spot to stay in. Easily accessible, friendly reception. Tasty breakfast, I felt welcomed there. It was a really clean room with all amenities needed :)
Comment from Hotel Management
22 Apr 2024 by Novum Hotel Madison Düsseldorf, Hotel Management
Dear Jakub,thank you so much for your positive review. We are more than happy, that you enjoyed your stay to 100 %! Your praise is the best reward for our team as we all work hard day by day to meet your expectations. We would have loved to know what you liked most.We hope to see you soon again.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Novum Hotel Madison Düsseldorf, Hotel Management
Sehr geehrter Jonathan Peter,Vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass wir Ihre Erwartungen nicht voll erfüllt haben. Leider geben Sie uns keinen Hinweis darauf, was Ihnen nicht gefallen hat. Nur konstruktive Kritik hilft uns, herauszufinden, wo noch Schulungsbedarf besteht. Wir entschuldigen uns für etwaige Unannehmlichkeiten.Viele Grüße aus dem Madison!
by A verified traveler
Posted 1 Apr 2024
Near to the train station. The hotel is tired and needs renovation
Comment from Hotel Management
3 Apr 2024 by Novum Hotel Madison Düsseldorf, Hotel Management
Dear Damian,Thank you for your feedback. We are so sorry that we did not meet your full expectations. Unfortunately, you do not give us a hint of what you did not like. Only constructive criticism helps us to find out where training is still needed. We apologize for any inconvenience.
by A verified traveler
Posted 28 Mar 2024
Clean and nice hotel in central area. Tasteful decoration, good breakfast
Comment from Hotel Management
3 Apr 2024 by Novum Hotel Madison Düsseldorf, Hotel Management
Dear Halit,thank you for your positive comment. It's nice to read that you liked the room. Thanks also for letting us know. We look forward to seeing you again.
by A verified traveler
Posted 22 Mar 2024
Good budget hotel, very good breakfast included in room price. Yes, rooms could do with a refresh but perfectly acceptable as they are. Staff very friendly and welcoming and excellent transport links as only 3 min walk to the main train station.
Comment from Hotel Management
22 Mar 2024 by Novum Hotel Madison Düsseldorf, Hotel Management
Dear Niall,it is nice to read that you felt comfortable with us. Many Thanks! We are also looking forward to welcoming you as a guest again. Best regards from Düsseldorf
by A verified traveler
Posted 26 Feb 2024
A really decent hotel very close to the main railway station that includes S Bahn, U Bahn ( Underground), trams buses etc. Very good breakfast choices, staff very hard working and helpful. A Comfort Triple room was our choice and it was large enough and a good bathroom with a great shower system. Can recommend this hotel. Stayed 4 nights, great value.
Comment from Hotel Management
14 Mar 2024 by Novum Hotel Madison Düsseldorf, Hotel Management
Dear David,Thank you for your great review. It is a pleasure to know that you enjoyed your stay with us and that you were also satisfied with the service provided by our staff. We work every day to ensure that every guest feels comfortable with us. We hope to see you again with us. Best regards from Dusseldorf!
