Ratings based on 461 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Mar 2024 on Hotels
by A verified traveler
Posted 20 Nov 2023 on Hotels
Decent stay with lovey breakfast.
Comment from Hotel Management
20 Nov 2023 by Ihr Team vom Mercure Hotel Düsseldorf Neuss, Hotel Management
Dear Mustafa,Thank you for this kind review.We're delighted to hear that you enjoyed our extensive breakfast offerings. It's wonderful to know that our efforts to provide a delightful dining experience are appreciated.We look forward to seeing you on your next visit.Kind regards,Ihr Team vom Mercure Hotel Düsseldorf Neuss
by A verified traveler
Posted 26 Oct 2023
it is an excellent option for staying near dusseldorf at a better rate
excellent breakfast and room confort
Comment from Hotel Management
27 Oct 2023 by Mercure Hotel Düsseldorf Neuss, Hotel Management
Dear Alejandro,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that you found our location to be an excellent option near Düsseldorf and appreciated the better rate. It's great to know that you enjoyed our extensive breakfast and found the room comfortable.We look forward to seeing you again on your next visit.Best wishes,Mercure Hotel Düsseldorf Neuss
by A verified traveler
Average. Don’t pay for superior rooms
Posted 7 May 2022 on HotelsPaid extra for a room for 2 beds but it’s the same as the cheaper rooms with a bed and sofa bed. Bar was closed which was annoying and not mentioned when booking
Comment from Hotel Management
4 Jun 2022 by Mercure Neuss, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
by A verified traveler
Posted 2 May 2022 on Hotels
Comment from Hotel Management
4 Jun 2022 by Mercure Neuss, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
by A verified traveler
Great hotel and stay
Posted 20 Nov 2021 on HotelsGreat stay! The chef Waseem was so nice and helping every day. The staff would greet us daily and Waseem made sure he made us feel extra special!
Comment from Hotel Management
25 Nov 2021 by Mercure Neuss, Hotel Management
Dear Sumeet,
thank you for your great review!
by A verified traveler
Nice area
Posted 16 Sep 2021 on HotelsVery nice hotel and clean with great service and easy check-in. Very nice area as well.
Comment from Hotel Management
21 Oct 2021 by Mercure Neuss, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Lost all of my money
Posted 23 Mar 2020 on HotelsCould not travel due to coronavirus....lost all of my money as the Hotel would not refund.
Hotels.com did not assist
Comment from Hotel Management
26 Mar 2020 by bk, Hotel Management
Dear Timothy,
The increasing spread of the coronavirus COVID-19 poses a particular challenge for all of us. The safety and well-being of our guests and employees is always our highest priority.
On 29.02.2020 the ProWein fair was cancelled by the organisers and the initial idea was to postpone the fair until summer 2020.
We fully understand that you wish to cancel your booking for this reason and we fully respect the difficulties and the scale of this decision, which was taken after weighing up all risks and in close cooperation with the relevant authorities.
The exhibition will not be postponed within 2020 as originally announced, but will be cancelled altogether for this year. However, as the cancellation of the event is not within our competence, we are nevertheless obliged to calculate the regular cancellation fee on the basis of our general terms and conditions and ask for your understanding.
by A verified traveler from Florida
Posted 14 Dec 2019
Nice, neat and clean place. Very nice and polite staff.
Comment from Hotel Management
27 Dec 2019 by bk, Hotel Management
Dear Manuel,
Thank you for your review.
by A verified traveler
Posted 16 Nov 2019 on Hotels
Comment from Hotel Management
22 Nov 2019 by bk, Hotel Management
Lieber Gast,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen,
Ihr Mercure Team
