Ratings based on 403 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Great hotel, friendly staff, on an industrial estate
by A verified traveler
Posted 2 Feb 2024
Good hotel overall.
by A verified traveler
Good hotel and service
Posted 30 Nov 2023 on HotelsLocation is good for me in Kaarst, a fair distance away from Dusseldorf. Pleased with staff service and hotel quality. Dinner menu too narrow.
Comment from Hotel Management
25 Jan 2024 by das Team des Mercure Hotels Düsseldorf Kaarst, Hotel Management
Sehr geehrter Paul, vielen Dank für die gute Bewertung!Wir freuen uns, dass Ihnen der Aufenthalt gefallen hat und hoffen, Sie bald erneut begrüßen zu dürfen.Mit freundlichen Grüßen
by A verified traveler
Posted 14 Oct 2023
Very nice and clean hotel
Comment from Hotel Management
30 Oct 2023 by D, Hotel Management
Dear Illia,we would like to thank you for your great review of your stay at Mercure Hotel Düsseldorf Kaarst.It is nice to know that you enjoyed your time and were very satisfied about our hotel.We hope to welcome you again soon.Kind regardsYour team of Mercure Hotel Düsseldorf Kaarst
by A verified traveler
Posted 4 Oct 2023
Nice spacious hotel in a good location. Very friendly and helpful staff.
Comment from Hotel Management
8 Oct 2023 by DP, Hotel Management
Dear Brandon,We would like to thank you for your wonderful review of your stay at the Mercure Hotel Düsseldorf Kaarst.We are very pleased with your satisfaction of our hotel and his location.We also greatly appreciate your enthusiasm for our staff.We hope to welcome you back soon.Kind regardsYour team of Mercure Hotel Düsseldorf Kaarst
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
28 Sep 2023 by the team of the Mercure hotel Duesseldorf Kaarst, Hotel Management
Dear Kirsty, thank you very much for the great review!We are happy that you enjoyed your stay and hope to see you again!Kind regards
by A verified traveler
Posted 17 Aug 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by DP, Hotel Management
Sehr geehrter Marco,haben Sie vielen Dank für Ihre 10 von 10 Punkte Bewertung zu Ihrem Aufenthalt im Mercure Hotel Düsseldorf Kaarst.Wir freuen uns sehr, dass Sie sich bei uns sehr wohl gefühlt haben und auf eine tolle Zeit zurück blicken können.Wir hoffen Sie bei Ihrem nächsten Aufenthalt im Raum Kaarst wieder bei uns Willkommen heißen zu dürfen.Mit freundlichen GrüßenIhr Team vom Mercure Hotel Düsseldorf Kaarst
by A verified traveler
Posted 23 Jul 2023
The room was nice and clean. Queen size bed with small duvet (1 person). Breakfast buffet (included) was good, lots of choices and a carafe of coffee. Outdoor patio was available for seating. Staff was pleasant and helpful, despite my lack of German.
There was a gate to parking at street. I was dropped off and picked up so there was a bit of a walk to hotel entrance.
Overall, a pleasant stay.
Comment from Hotel Management
25 Jul 2023 by DP, Hotel Management
Dear Elisabeth,we would like to thank you for your great review to your stay at Mercure Hotel Düsseldorf Kaarst.It is nice to hear that everything was well for you and had such a great experience.We hope to welcome you again soon.Kind regardsYour team of Mercure Hotel Düsseldorf Kaarst
by A verified traveler
Posted 11 Jun 2023
AC is not cooling well.
Comment from Hotel Management
17 Jun 2023 by DP, Hotel Management
Dear Mr. Aiyman,thank you for your review to your stay at Mercure Hotel Düsseldorf Kaarst.We are sorry for the AC. Unfortunately the entire AC at the hotel had a technical problem which is solved now. Thats why the AC didn'T had 100% power on each room.We hope to see you again with a working AC from our side :)Kind regardsYour Team of Mercure Hotel Düsseldorf Kaarst
by A verified traveler
Posted 4 Jun 2023
We specifically looked for a property with ev charging and this hotel was offered. The night receptionist did not know about any charging station in the premises. The air-conditioning in the hotel room was also very warm even if we choose the lowest Celsius options, it was no use. Other than that, the room was okay.
Comment from Hotel Management
6 Jun 2023 by DP, Hotel Management
Dear Erik,We would like to apologize to you for the inconvenience. We do not have a classic charging station in our hotel. Only one power connection which can be used with an adapter.Unfortunately our air conditioning had a technical defect, so that it could not bring full performance.We hope to welcome you again so that you can get a better impression of us.Kind regardsYour team of Mercure Hotel Düsseldorf Kaarst
