Ratings based on 33 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Quaint Hotel - Service has room for improvement!
Posted 11 Dec 2023 on HotelsIt's a quaint hotel with individually designed rooms in a cute neighborhood only steps from the Rhein. I was past of a large group of friends that booked the majority of rooms for one night. While my room was nice, clean and perfectly comfortable, one friend had a room in the annex building and it had not been cleaned thoroughly at all - layer of dust in various places, fingerprints on water glass and faucet. Also, the cleaning crew knocked on her door at 7:30 AM on a Sunday. Not acceptable, in our book. Also, while I understand the challenges of hosting a larger group of friends that may have had some additional demands, the staff was visibly annoyed by it and extremely unfriendly. Considering the business we brought to them in one swoop, I would have expected a more service-oriented attitude from the hotel staff.
by A verified traveler
Posted 15 Sep 2023
by A verified traveler
Posted 27 Aug 2023
The staff where very helpful walking distance to messer show grounds
by A verified traveler from UK
Disappointing
Posted 7 Feb 2019 on HotelsI'm not going to be prickly about this and give the hotel "0", but when you've been travelling all day and turn up to a hotel at 19.45 (so not too late), get greeted by a guy in his socks who hands you a key to your room, which then turns out not to have been cleaned, you aren't in the best of moods. Due to the faff of having to do this, I forgot to ask for the wifi code for the hotel. I went back to the reception 3 times over the next 2 hours, I rang then bell, I even emailed the hotel - nothing. So the emails I had to urgently download pre my meeting the next day, I simply couldn't.
Having taken a breath, the hotel was clean, the shower was good, the restaurant looked nice, although I didn't eat at it, because it was closed the evening I arrived. It is in a pleasant area to the north of the city a short walk to the U-bahn into the city centre.
I have therefore tried to be balanced. Many will have a wonderful stay at this hotel, but I won't be returning.
Comment from Hotel Management
21 Feb 2019 by Ulrike, Hotel Management
Dear Guest,
we feel so sorry that we did not give you the warm welcome that is needed when checking in at a Hotel.
It is important for us to convince you about the service that is standard. Maybe we will have a second chance.
All the best
Ulrike
Front Office
by A verified traveler
Cozy and nice
Posted 13 Dec 2018 on HotelsExcellent location if you are attending a conference. The hotel itself was wonderful contrast to chain hotels and the staff was really pleasant. Good work!
by A verified traveler
Posted 24 Sep 2013 on Hotels
by A verified traveler
Posted 23 Sep 2013 on Hotels
by A verified traveler
Posted 14 Oct 2023 on Hotels
by A verified traveler
Posted 27 Sep 2023 on Hotels
by A verified traveler
Posted 7 Aug 2023
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