Ratings based on 89 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from St Louis
Posted 3 Jun 2024
The staff is very friendly and helpful. Lots of restaurant choices and nearby groceries. Location is convenient with tram stop right in front of the property. The room is acceptably clean and is very basic. The shower is OK, but keeps falling over
Comment from Hotel Management
4 Jun 2024 by sy, Hotel Management
Hello, thank you for your feedback which we greatly appreciate. We are sorry that the shower head did not keep in place - next time, do let us know at the front office as we have a janitor who is daily at the hotel. We could have fixed it in no time. All the best. Your Gildors team
by A verified traveler
Posted 31 May 2024
El hotel estaba bastante bien, buena ubicación, el cuarto bien pero sin frigobar, había ruido constante por el tranvía que pasa al frente
Comment from Hotel Management
4 Jun 2024 by SY, Hotel Management
Hello, thanks for your feedback. We a re sorry you felt disturbed by the tram - the rooms to the back are very quiet - there you do not hear the tram :-) All the best and thank you for our visit. Your Gildors Team
by A verified traveler
Posted 19 Apr 2024
Conveniently located
Comment from Hotel Management
28 May 2024 by s, Hotel Management
Thanks for your feedback, best your Gildors team
by A verified traveler
Posted 11 Jan 2024
Location: Very good, a tram station is just outside the hotel entrance, within 10min walk to U-bahn station. Quite area but feel safe. Many restaurants nearby.
Room: Size is ok for one person business trip. Facilities are basic but sufficient, the room looks very clean, no complaint for a room at this price point during an exhibition.
Overall the experience is good.
Comment from Hotel Management
12 Jan 2024 by Gildors, Hotel Management
Hello, thank you for your feedback which we greatly appreciate. We are happy that you felt comfortable! All the best and hope to see you again. Your Gildors team
by A verified traveler
Posted 11 Oct 2023
Small but nice hotel the staff was great
Comment from Hotel Management
11 Oct 2023 by Gildors, Hotel Management
Hi, thank you for your rating, we greatly appreciate it. All the best & safe travels. Hope to see you again! Best, your GIldors team
by A verified traveler
Posted 19 Nov 2018 on Hotels
the room was very warm and no water/fridge available
also was woken by other residents at 4 in the morning
no explanation given to me
Comment from Hotel Management
22 Nov 2018 by manager, Hotel Management
Dear "Lisa", I am very sorry that you have been woken up at 4am in the morning. Did you tell any of our staff? Which room were you in? And which date? A hotelier cannot regulate other peoples' behaviour nor foresee how anybody will behave - but should you let me have the details of your stay l I am sure that I could find out and get back to you as you state that you would like to have an explanation. We strive for all our guests to feel comfortable! So I am looking forward to hearing from you to clear this matter. Best regards and wishing you a good week, your Gildors Team, Mrs Yaron, manager
by A verified traveler
Mediocre with not much sleep
Posted 6 Sep 2018 on HotelsMy room (114) was on first floor and right above a bus and tram station with departures every few minutes. Considering that the open window was the only air condition, there wasn’t much sleep to get.
The room was clean and functional (apart from the non-existing A/C)
The lady by the reception in the morning was very friendly, the guy in the evening less so.
Comment from Hotel Management
12 Sep 2018 by Gildors Team, Hotel Management
Dear guest, I am sorry that you did you get much sleep! We know how important sleep is. This is why all our beds have new matrasses (one year old) and are being regularly checked. Our hotel has no A/C. We do have fans which we are very happy to install if wished for - knowing that no fan can replace fresh air .... And as far as the tram is considered: we are a city hotel very conveniently located just 6 minutes tram ride from the city center or 10 minutes by bus from the airport - but this we DO say on our homepage and all other communications: a tram stop is right outside the hotel. Our rooms which are located to the back (Deluxe Category) are much quieter and there the tram noise is hardly audible. We thank you for your visit and wish you a pleasant day. Kind regards, your Gildors Team
by A verified traveler from UK
Not quite what I expected
Posted 17 Nov 2017
Pros: Staff; friendly and helpful.
Cons: Refurbishment required.
This hotel is in need of a refurbishment. Whilst the staff are friendly and helpful, the place itself is somewhat tired and out-dated. I really didn't like being led to my room through the carpark, with a door that stuck when opening and stained entrance mat. I felt like I'd stepped into the 1980s in terms of decor. Whilst my stay was comfortable, it wasn't really enjoyable.
by A verified traveler
Really good hotel
Posted 24 Mar 2017 on HotelsReally good hotel, I had a room in the annexe at the back. bathroom was modern, bed comfortable and room spacious. The night receptionist was excellent, gave us great advice on getting around and went well beyond what was expected
by Nick
Convenient and clean hotel close to the aiport
Posted 24 Mar 2017 on HotelsBasic hotel could do with a refurb but very well priced and staff excellent. Well positioned on the tram line and only a short ride from altstadt düsseldorf. 15 minutes by car from airport.
