Ratings based on 111 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2023
by A verified traveler
Posted 4 Dec 2023
by A verified traveler
Posted 14 Nov 2023
Very clean, quiet and hospitable. Excellent breakfast, varied and tastefully prepared. Staff from the kitchen and housekeeping are very polite , friendly and helpful. The room was spacious, with high ceiling and large windows. Very nice stay.
Comment from Hotel Management
15 Nov 2023 by Team, Hotel Management
Dear Guest,Thank you very much for your kind feedback. We are pleased that you enjoyed your stay with us and we would be happy to welcome you to Neuss at any time.Your team from the Best Western Hotel
by A verified traveler from Flushing
Posted 6 Aug 2023
Overall a decent budget hotel to stay overnight. Free and sufficient parking space. The staff at the breakfast was super friendly and very nice to our kids!
Comment from Hotel Management
11 Aug 2023 by Best Western Team, Hotel Management
Dear Guest,thank you very much for kind feedback. It will be our pleasure to welcome you and your family again at our hotel.We wish you all the best.Kind regardsYour Team from Best Western Hotel Neuss
by A verified traveler
Posted 14 May 2023 on Hotels
Comment from Hotel Management
24 May 2023 by team, Hotel Management
Dear Guest, thank you very much for your feedback. We are sorry but we could not find you at our system so it would be nice if we knew when you stayed at our hotel.Best regardsBest Western Hotel Neuss
by A verified traveler
Posted 22 Aug 2022 on Hotels
by A verified traveler
Posted 2 Jul 2022
by A verified traveler
Posted 27 Jun 2022
Convenient with tram stop reasonably nearby. No local shops i could find. Good breakfast and helpful staff. Limited hotel facilities.
Comment from Hotel Management
12 Jul 2022 by TEAM, Hotel Management
Dear Graham,
many thanks for your nice feedback. It will be our pleasure to welcome you again at our hotel.
Best Western Hotel neuss
by A verified traveler
Decent stay but I would not rate it as 4 star
Posted 30 Aug 2021 on HotelsComment from Hotel Management
1 Sep 2021 by gm, Hotel Management
Dear Guest,
thanks for giving feedback. We hope you enjoed your stay and you are everytime welcome
Your Best Western Hotel Neuss
by A verified traveler
Not what I am used to from Best Western.
Posted 19 Jul 2021 on HotelsNo one at the hotel to check us in for over 30 minutes.
There was one towel, and one shower towel for 2 people in the room. I had reserved a room with a king size bed. The room only had a queen size.
Comment from Hotel Management
27 Jul 2021 by gm, Hotel Management
Dear Guest,
first of all we have to say sorry for long waiting to check in.
Because of the actually Situation all our rooms are only ready for one person, but if we get a booking for two; of course we take second towels in it. If this will be forgotten pls you can take them at the recedption.
You are right with king and queen size bute all our kingsize beds are at the moment not available because most of them are at the 4 floor and because of Covid we have closed one floor. We are realy sorry for this circumstance. But we guess that you will understand some of the problems since 1 year for all hotels.
Thank you very much for understanding.
Best regards
Your BW Hotel Neuss
