Ratings based on 951 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kennesaw
Posted 18 Jun 2024
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by General Manager, Hotel Management
Dear Johnnie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
by A verified traveler
Posted 16 Jun 2024
I had to kill a cockroach in my room and found another bug as well. The room was 80 degrees when I arrived. There was a blood spot on the pillow and holes in the sheets. The room was in unacceptable condition. I would like a refund and can provide photos of these deficiencies.
Comment from Hotel Management
17 Jun 2024 by General Manager, Hotel Management
Dear Thomas,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
by A verified traveler
Posted 16 Jun 2024
Traveling with a dog can be problematical but your hotel made it SUPER EASY. I will very strongly recommend this place to responsible dog owners. Hopefully, the irresponsible ones will pass you by. The front desk was extremely helpful and gracious. Breakfast surprised us -- good food and great coffee.
Comment from Hotel Management
17 Jun 2024 by General Manager, Hotel Management
Dear Bernice,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
by A verified traveler
Posted 16 Jun 2024
The hotel was nice and staff were very pleasant. However, it would have been nice if the kitchen was working so that one could get a coffee or snack as the restaurants in the area were limited.
Comment from Hotel Management
17 Jun 2024 by General Manager, Hotel Management
Dear Nina,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by General Manager, Hotel Management
Dear Jonelle,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A verified traveler from Charles City
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Kimberly,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
by A verified traveler from sanford
Posted 9 Jun 2024
Service was excellent, room was clean and ready.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Omar,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 9 Jun 2024
The place and the people were nice my only complaint is the pool wasn’t open yet and they don’t have breakfast. Other than that we had a great stay.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Trenda,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 9 Jun 2024
Clean
Comment from Hotel Management
9 Jun 2024 by General Manager, Hotel Management
Dear Jessie,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
