Ratings based on 966 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Mark,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
by A verified traveler
Posted 19 May 2024
Very basic stay. Comfortable and clean. Would like to see updated carpet in the rooms.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Sarah,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 19 May 2024
Always one of my overnight go too’s. Cable services suck though.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Andre,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 19 May 2024
Great environment and great staff!
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Damiya,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 16 May 2024
Everything was awesome
Comment from Hotel Management
17 May 2024 by General Manager, Hotel Management
Dear Natasha,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A verified traveler
Posted 16 May 2024
Excellent customer service
Comment from Hotel Management
17 May 2024 by General Manager, Hotel Management
Dear Chris,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A verified traveler
Posted 14 May 2024
I shared what I liked above, but I was surprised no breakfast was served. Even a simple continental breakfast would have been appreciated. Overall, we were very satisfied.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Karen,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A verified traveler from Concord
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 13 May 2024
I don't recommend this property. Front staff not helpful with booking process and has difficulties with both original booking and confirmation even if you show them your booking confirmation/receipt. Due to this difficulty, daily rate of stay changes.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Irene,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
