Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Excellent hotel for rest and disconnect of the world very peaceful and beautifull nature atmosphere...
Comment from Hotel Management
3 Jun 2024 by Hilton Garden Inn RTP, Hotel Management
Thank you for staying with us. We are glad you had a nice visit.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
3 Jun 2024 by Hilton Garden Inn-RTP, Hotel Management
We appreciate you staying with us. See you again soon.
by A verified traveler
Posted 19 May 2024
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Comment from Hotel Management
20 May 2024 by Hilton Garden Inn , Hotel Management
Thank you for staying with us. We are sorry we fell short of delivering on our expectations while with us. We will use your feedback to review any opportunities for improvement.
by A verified traveler
Posted 14 May 2024
The train
Comment from Hotel Management
14 May 2024 by Hilton Garden Inn RTP , Hotel Management
We appreciate your business and thank you for your feedback. We look forward to seeing you again soon!
by A verified traveler
Posted 13 May 2024
i didn't get any housekeeping throughout my entire stay despite my repeated requests.
black out curtain wasn't working and they wouldn't move me to another room and had to wait for maintenance to fix it.
couldn't see a manager bec. wasn't in on any day
Comment from Hotel Management
14 May 2024 by Hilton Garden Inn RTP , Hotel Management
Again, thank you for taking my telephone call this morning. As I mentioned, I understand and acknowledge your frustration regarding the concerns outlined herein. I apologize once more for any inconvenience we may have caused during your stay. I am equally disappointed in our performance as detailed in this email. As promised, I have communicated your concerns with my leadership team and front-line staff. This unfortunate incident is not indicative of the outstanding service we provide to our guests daily. Based on our previous customer service scores, our lack of communication appears to be an isolated incident, and I can assure you that we will continue to strive to do better. It is our sincere hope that if your travels bring you back to the Raleigh-Durham area, you will give us another opportunity to demonstrate the level of service you expect and deserve.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Hilton Garden Inn -RTP, Hotel Management
Thank you for visiting. See you again soon.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
3 Jun 2024 by Hilton Garden Inn RTP , Hotel Management
We appreciate your business and feedback on your stay. Thank you!
by A verified traveler
Posted 5 May 2024
Overnight stay for graduation. Excellent service and we had a late checkout with no issues.
Comment from Hotel Management
8 May 2024 by Hilton Garden Inn RTP , Hotel Management
Congratulations on your family members graduation. We are glad you were able to stay with us and enjoy a little extra time in town. See you again soon!
by A verified traveler
Posted 5 May 2024
Room smelled and felt clean and fresh. The view was gorgeous
Comment from Hotel Management
8 May 2024 by Hilton Garden Inn RTP , Hotel Management
We are glad you enjoyed your stay with us.
by A verified traveler
Posted 27 Apr 2024
Easy check-in/check-out process, friendly staff, and comfortable bedding. Will definitely consider staying here again.
Comment from Hotel Management
28 Apr 2024 by Hilton Garden Inn -RTP, Hotel Management
Wonderful to hear you enjoyed your visit to the Hilton Garden Inn-RTP. We are glad you stayed with us and we look forward to seeing you again soon!
