Ratings based on 82 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2020 on Hotels
by A verified traveler from Augusta, Georgia USA
Super Stay in Durbuy, Belgium
Posted 10 Sep 2016 on HotelsIt was a really good stay. The hotel staff was super.
We enjoyed it and would stay there again.
by Mark from Datchet
Father and son at the Belgium Grand Prix!
Posted 30 Aug 2015 on HotelsGreat long weekend spent at this well run and very interesting hotel and village of Durbuy. Ideally positioned for the commute to the Belgium Grand Prix.
Recommended
for Everyoneby A verified traveler from Gateshead
Nice hotel, friendly staff and gorgeous restaurant
Posted 27 Aug 2015Staff were very friendly and approachable. We stayed in the annex which was a little dated but clean and comfortable. Breakfast was excellent with a wide range of choices. Had a meal in Brasserie Fred which was delicious and staff were extremely friendly and helpful with translating menus etc. Lovely town and would definitely stay at this hotel again.
by Mathias from Oslo, Norway
Fine hotel, awful service!
Posted 14 Jul 2015 on HotelsThe hotel is situated in the middle of Durbuy, with close proximity to everything. The rooms were clean, but small. From outside the hotel looks wonderful. The hotel restaurant is absolutely amazing, with a huge variety of wines to choose from, though rather expensive. The service was however terrible... The woman behind the counter would not inform us of essential things like parking, breakfast, WiFi etc.
When we asked, she was snapping back at us, making us feel stupid for even asking. We were supposed to leave at 7:15 in the morning to catch a tour at a brewery, but the reception would not open before 8 (which she had not informed us). We were locked inside the parking area and could not collect the "coin" to get out. When she finally arrived at 8 she was angry that we were waiting. We finally got out at 8:15, after she had commented how stupid we were to think that we could pay the parking at the parking area, but of course, we missed our tour at the brewery.
Recommended
for Everyoneby A verified traveler from Brussels
Nice hotel, centrally located
Posted 25 May 2015Nice hotel, great location in Durbuy. room was ok, clean but a bit in need of an update. Slightly over priced for the room but it did include the Sunday brunch which was expensive but quite nice. Didn't use the spa facility. Dinner in the Brasserie Fred was great. Pre dinner drinks in front of hotel very pleasant and didn't even notice the rain!
by Christophe from Copenhagen
Perfect romantic getaway
Posted 25 Mar 2015 on HotelsAll-in-one place including an excellent gastronomical dinner and great breakfast buffet, modern room and bathroom, and complete Spa/wellness center set in a lovely medieval city.
Highly recommended for a romantic getaway.
by Paul Brooks from Chamonix
Dirty,Smelly, Noisy, Hot and Run Down
Posted 1 Sep 2014 on HotelsTerrible. Overpriced dump that should never have been given a 4 star rating. 2 star at best
by A verified traveler from London
Apalling service
Posted 18 Aug 2014 on HotelsLet me begin by saying we had to sleep in the car the night we had booked this hotel. As our flight was delayed we only made it to the hotel at midnight, at which point the hotel was not only closed and locked down but also all the lights off. After 1hr 30mins of calling what was labelled "night call" on the front door of the hotel, calling the hotel phone number, knocking on the front door and calling hotels.com (who were not useful at all and had us waiting on the line for 30mins at international roaming rates!!) we had not gotten anywhere and since all other hotels were fully booked (but at least still open and could speak to a receptionist!) we had to sleep in the car - appalling start to a romantic getaway!. Not a pleasant experience in such cold climate. Very disappointed with the service and will never return again. In the morning we went to reception to get the room we had already paid for to shower and got a person at reception who was not friendly and blamed us because apparently checkin closed at 10pm and added "there was someone at reception until 12.30am" - hmm... I think if there had been, he would have DEFINITELY heard us given we were calling, knocking etc. from 12am - 1.15 / 1.30am. Definitely not the way to go for a 4 star hotel. I recommend you go to any other hotel, even the 3 stars are much better in Durbuy (and friendlier service). Hope this helps someone and you don't have to go through what we went through.
by A verified traveler
Très mauvais matelas !
Posted 6 Jan 2024 on HotelsAcceuil très bien. Chambre avec vue sur l’Ourthe. Mais … literie déplorable. On a super mal dormi. Déjà pour un 5 étoiles avoir deux lits de 70-80 cm de large et même pas des 90cm qui en plus ne restent pas l’un à côté de l’autre car ils glissent c’est pas normal. On en avait le mal de mer tellement les matelas étaient mauvais. Franchement, vu le prix de la chambre, c’est pas normal. Ils auraient pu nous offrir le petit dej. Mais ils ont fait un petit geste en nous offrant le parking. Mais bon se payer un 5 étoiles et se retrouver dans un lit formule 1 c’est pas sérieux.
