Ratings based on 216 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The hotel was really nice. The staff did help us in many areas but even though they lived in Durban their knowledge was fairly limited about the area. All we were told was not to go out at night as it was not safe for white people. Even during the day do not wear a watch or show your phone. When I asked about groceries or getting a sim card they didn'r really know where I should go. Eventually a porter told me the best place to go which was only a 5 minute walk. The restaurant and staff in there were superb. The meals were excellent. And the prices were so cheap compared to the UK.
Comment from Hotel Management
18 Jun 2024 by Edward Hotel, Hotel Management
Thank you, your comments have been shared with our Management Team.
by A verified traveler
Posted 11 Jun 2024
Proximity to the beach, did a lot of complimentary specials for Comrades participants. Fantastic breakfast options. Staff were polite and welcoming. Would highly recommend the hotel
Comment from Hotel Management
13 Jun 2024 by Edward Hotel, Hotel Management
Thank you, looking forward to welcoming you back.
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Edward Hotel, Hotel Management
Thank you
by A verified traveler
Posted 29 Nov 2023
Rooms were excellent, outstanding value.
Located right alongside beach.
Staff extremely helpful.
Comment from Hotel Management
29 Nov 2023 by Edward Hotel , Hotel Management
Thank you
by A verified traveler
Nice Place
Posted 6 Oct 2023 on HotelsWe enjoyed our stay at the Edward Hotel. Very nice staff and great room and terrific breakfast
Comment from Hotel Management
13 Oct 2023 by Edward Hotel , Hotel Management
Thank you
by A verified traveler
Feedback
Posted 10 Jul 2023 on HotelsThe customer service was very disappointing, it did not seem like people cared or were keen about meeting our needs as customers of the hotel. Maybe a refresher course would be beneficial.
I would like to commend the quality of the food as well as the service of the chefs, no issues there and great customer service from the team that were making our breakfast and how they deal with us as customers. The rest of the hotel employees can learn a thing or two from them.
The cleanliness is also on point and commendable.
If there are many people or peak periods, maybe the number of employees should be increased to accommodate the increase in demand as that directly affects the service levels.
Lastly, maybe alternative power during load shedding is an option to consider too?
Comment from Hotel Management
14 Jul 2023 by The Edward, Hotel Management
Good Day, Thank you for your review and for taking our call. Please note that we have forwarded it to our management team, and we will look into the above mentioned points to improve. Warm Regards The Edward
by A verified traveler
Posted 20 May 2023 on Hotels
Super amazing service from all staff! From the reception to the restaurant to the service staff. Excellent excellent service!
Comment from Hotel Management
21 May 2023 by The Edward , Hotel Management
Good Day Mr Naidoo We are glad to hear that you had an amazing stay with us, we look forward to hosting you again. Warm Regards The Edward Team
by A verified traveler
Posted 15 May 2023 on Hotels
Comment from Hotel Management
15 May 2023 by The Edward , Hotel Management
Thank you for your feedback, it has been shared with our management team, we look forward to seeing you again.
by A verified traveler
Posted 12 May 2023 on Hotels
Comment from Hotel Management
12 May 2023 by Edward, Hotel Management
Good Day,Thank you for your review.We look forward to welcoming you again at The Edward.
by A verified traveler
Posted 2 May 2023 on Hotels
Comment from Hotel Management
3 May 2023 by Edward, Hotel Management
Good Day,Thank you for your review.Our sincerest apologies that your experience at how hotel was not of standard.Kindly advise further on your experience.Kind RegardsThe Edward
