Ratings based on 100 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2023 on Hotels
by A verified traveler
Posted 1 May 2023 on Hotels
by A verified traveler
Posted 6 Jan 2022 on Hotels
My stay has been excellent. I just wish they would make wifi and getting fixed quicker because I spent my whole stay without the wifi getting fixed.
The staff are however super friendly, kind and extremely helpful
Comment from Hotel Management
11 Jan 2022 by Concierge Boutique Bungalows , Hotel Management
Thabj you for your wonderful review. We hope that you stay with us again.
Inlight of the wifi Telkom have finally repaired this
by A verified traveler
Posted 3 Dec 2021 on Hotels
Comment from Hotel Management
6 Dec 2021 by Concierge Team, Hotel Management
Thank you for your kind review we look forward to seeing you in the near future
by A verified traveler
Drunk guests ruin stay
Posted 27 Nov 2021 on HotelsIt wasn't the greatest evening. We were woken at 3am by drunk guests fighting in the room next door to us. Not sure why the security guard on site didn't call security sooner because the ruckus continued for almost 90 minutes but he seemed powerless to intervene. I left numerous messages with the owner of the establishment who eventually called me at around 7am by which time I had already decided to leave the accommodation because we had been intimated by these drunk guests. We were supposed to stay another night but didn't want to chance it.
I was traveling with women who didn't feel safe staying there longer after being verbally abused by the drunk guests who came in the early hours of the morning. The owner promised us a refund we will see what happens. Very very disappointed.
Comment from Hotel Management
28 Nov 2021 by Concierge Reservations Team, Hotel Management
Dear Guest,
We apologize for this experience, this is not a common factor at our establishment. We have addressed this issue with the guests and correct steps have been taken to ensure that this type of behavior does not repeat itself.
It is unfortunate that we have no control over our guests and their consumption of alcohol.
We will continue to strive for customer service delivery.
Kindly advise, you have rated us 2/10 which is the lowest we have ever seen since the opening of the hotel.
Your rating affects our score and overall property image.
Was there any additional problems with the room, cleanliness, amenities?
We would like to offer you and your team a complimentary night at our establishment in the near future.
kindly send us an email to arrange dates for the above.
by A verified traveler
Posted 2 Nov 2021 on Hotels
Comment from Hotel Management
10 Nov 2021 by Concierge Boutique Hote, Hotel Management
Thank you for your wonderful review, we look forward to welcoming you in the near future
by A verified traveler
Posted 26 Sep 2021 on Hotels
Comment from Hotel Management
27 Sep 2021 by Concierge Hotel , Hotel Management
Dear Guest,
Thabk you for your review, however why did you give us 4 / 10
by A verified traveler
Posted 19 Sep 2021 on Hotels
Comment from Hotel Management
21 Sep 2021 by Concierge Reservations Department, Hotel Management
Dear Guest,
Thank you for submitting a 10/10 score, we value you as a client and hope to see you soon.
by A verified traveler
Click-bait Photo's
Posted 15 Sep 2021 on HotelsThe property and amenities has been visibly neglected. Not at all what I expected.
Comment from Hotel Management
15 Sep 2021 by Concierge Reservations , Hotel Management
Dear Guest,
As discussed with you, the property had recently opened and we are still finding our feet. In saying that we did offer you an alternative 4 star hotel at our expense if you were not happy.
We hope we can meet your expectations in the future
by A verified traveler
Posted 14 Apr 2021 on Hotels
Comment from Hotel Management
15 Apr 2021 by Concierge Guest Relations, Hotel Management
Dear Guest,
Our sincere apologies for this misunderstanding. The management of the hotel was not aware of this issue, however this is no excuse, we have addressed the issue with the staff and have made several changes. Please can you send us an email so that we can send you a complementary voucher to help change your mind about our property and rating us 2/10
