Ratings based on 189 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
24 Apr 2024 by Zaheera Omar, Hotel Management
Dear Kaizer, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards
by A verified traveler
Posted 30 Dec 2023 on Hotels
Comment from Hotel Management
31 Dec 2023 by The Management Team, Hotel Management
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards
by A verified traveler
Posted 25 Aug 2023 on Ebookers
Very old hotel, charming and quaint, its beachfront but unsafe to walķ to beach, bothered by homeless beggars and illegal sellers..parking was safe and secure at the rear. Staff was friendly, helpful and very pleasant. As my wife is disabled the first disabled room was unsuitable due to the shower . We were moved to a better equipped bathroom which improved our stay.
Comment from Hotel Management
26 Aug 2023 by Zaheera, Hotel Management
Dear Valued Guest, Thanks for the time to review the Balmoral Hotel. We always strive to exceed the needs of our guests, and we have noted your comments and apologize for the inconvenience. We look forward to welcoming you back at Balmoral Hotel Durban! Warm Regards
by A verified traveler
Beach Proximity
Posted 26 Nov 2021 on HotelsAmazing staff and service at the hotel
The added view and proximity to the Beach was just an icing
Comment from Hotel Management
26 Nov 2021 by Zaheera Omar, Hotel Management
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team
by A verified traveler
Posted 20 Nov 2021 on Hotels
Comment from Hotel Management
20 Nov 2021 by Zaheera Omar, Hotel Management
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team
by A verified traveler
Posted 12 Oct 2021 on Hotels
Comment from Hotel Management
12 Oct 2021 by Zaheera Omar, Hotel Management
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team
by A verified traveler
Posted 7 Sep 2021 on Hotels
My stay was excellent and Covid protocol was followed/implemented.The hotel is and clean and the rooms are very clean and fresh.
Comment from Hotel Management
18 Sep 2021 by Zaheera Omar, Hotel Management
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team
by A verified traveler
Skip this place
Posted 6 Aug 2021 on HotelsA bad experience and certainly not a 4 star rating worthy, poorly maintained . Dirty carpet and lifting floor boards .
Comment from Hotel Management
6 Aug 2021 by Guest services Manager, Hotel Management
Dear Valued Guest We appreciate your valued feedback regarding your stay at The Balmoral Hotel. We are sorry you did not enjoy your stay with us, and we appreciate your feedback, your comments are noted and will be addressed with relevant department manager, Yours in hospitality,
by A verified traveler
Posted 11 Jul 2021
nice stay for older building
by A verified traveler
Family of 3 vacation
Posted 5 Jun 2021 on HotelsThe Balmoral gives value for money but the infrastructure is quite old.
Comment from Hotel Management
5 Jun 2021 by Zaheera Omar, Hotel Management
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team
