Ratings based on 586 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Enjoyable stay
Posted 2 Jan 2021 on HotelsGreat hotel, great location. Overall stay was good. Staff very friendly and helpful. Would like complementary bottled water in room daily which was not provided. Great facilities and modern finishes.
Comment from Hotel Management
6 Jan 2021 by Hilton Durban Team, Hotel Management
Thank you for your valued feedback.
We look forward to welcoming you back in the not too distant future.
by A verified traveler
Disappointed Hilton Stay
Posted 23 Dec 2020 on HotelsI was extremely disappointed with the overall service considering this hotel is rated as a 5-star hotel.
It took 3 attempts to make telephonic contact with the reception desk when calling to enquire about the parking options. When I arrived at the hotel, the elevator to the lobby was out of service. The key card system was offline so had to be escorted to the room and the key delivered later. The furniture looked very poor and had water damage. There were stains on the curtain that looked like blood. Water was leaking from the ceiling that woke us which I reported and was promised that a service person would come to follow up which never materialized. I ordered a halaal meal for a specific time at breakfast as suggested by your hotel guide however when I got to the restaurant, there was no special catering waiting for me and my wife. I am sure that Hilton will just offer a standard response as usual and not make up for this poor experience.
Comment from Hotel Management
28 Dec 2020 by Colletah, Hotel Management
Thank you for your feedback.
We are saddened to hear that your stay was not to your entire satisfaction. We will not take your dissatisfaction lightly. In fact, your feedback has been forwarded to several key people in the hotel to ensure we improve on our offering and develop a better approach to handling the issues stated above.
Please expect a formal response within the next 24hours offering our most sincere and unreserved apology .
We value our guests and look forward to serving you in the future.
by A verified traveler
Posted 20 Dec 2020
Comment from Hotel Management
21 Dec 2020 by Hilton Durban Team, Hotel Management
Thank you,
We are delighted to learn that you enjoyed your stay with us.
We look forward to having you with us again in the not too distant future.
by A verified traveler
Improve your overal breakfast
Posted 14 Dec 2020 on HotelsIt was satisfactory but the breakfast leaves much to be desired. I am sure you can do better here
Comment from Hotel Management
17 Dec 2020 by Colletah, Hotel Management
Thank you for your valuable feedback, we are disheartened to learn that your experience was not to your entire satisfaction.
I would like to extend my sincere apologies as we aim to the entire comfort of our guests. Your feedback is very valuable to us as we look at ways to improve.
Please accept my apologies once again for the inconvenience caused.
by A verified traveler
Posted 20 Nov 2020
Comment from Hotel Management
21 Nov 2020 by Hilton Durban Team, Hotel Management
Good day,
Thank you so much for your positive review. We are delighted to learn we were able to exceed your expectations.
We look forward to welcoming you back in the not too distant future.
by A verified traveler
Posted 10 Nov 2020 on Hotels
Comment from Hotel Management
12 Nov 2020 by Hilton Durban Team, Hotel Management
Good day,
Thank you for your time to give a rating and sharing your experience with us.
We do look forward to welcome you back to Hilton Durban soon.
by A verified traveler
Posted 9 Nov 2020 on Hotels
Comment from Hotel Management
12 Nov 2020 by Hilton Durban Team, Hotel Management
Good day,
We are truly heartened to receive your review.
Thank you for choosing us and we look forward to welcoming you in the not too distant future.
by A verified traveler
Posted 28 Sep 2020 on Hotels
Comment from Hotel Management
9 Oct 2020 by Colletah, Hotel Management
We are delighted to learn you enjoyed your stay with us. We look forward to seeing you again in the not so distant future.
by A verified traveler
ood trip
Posted 28 Sep 2020 on HotelsNice hotel.
Food was not bad.
But location was not good. But managable as using car.
Comment from Hotel Management
30 Sep 2020 by Colletah, Hotel Management
Thank you for your feedback and we look forward to having you back with us in the not so distant future.
by A verified traveler
Posted 12 Mar 2020
Cleanliness was excellent. Service was good for the most part.
Know your rates otherwise they can rip you off
Comment from Hotel Management
26 Mar 2020 by Nikita Richards, Hotel Management
Thank you for the above feedback which will be shared with the team.
