Ratings based on 663 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rosenberg
Posted 14 Feb 2024
I booked this property online because it is pet friendly and has free parking and Wi-Fi. I arrived and unpacked my bags and took a shower. And when I took a shower, it flooded the entire room and bathroom to the point of making a small lake.
I went into the lobby and told the man at the desk about the flood. He sent a maintenance man over who pulled a whole bunch of long black hairs out of the drain and left them in the trashcan. Then he told me to go to the front desk and change rooms.
When I arrived at the front desk, the desk clerk told me that the hair that the maintenance man took out of the trash he believes to be my dogs. The funny thing is my dog is a little white with very few light brown spots, and he’s a hypoallergenic Shih Tzu. Not only that, he didn’t take a shower. I have long, dark blonde hair, and I only took one shower and my hair didn’t all fall out.
They literally blamed me for flooding the bathroom when all I did was take one. Then he told me I had to pay a 500 peso pet deposit, even though it was not on my booking information nor did anyone tell me when I registered for my room.
I have never had a more uncomfortable, disrespectful and unprofessional experience and what should’ve been a very simple one night stay while I’m traveling with my very quiet, suite non-shedding dog who doesn’t take showers.
by A verified traveler
Posted 4 Feb 2024 on Hotels
by A verified traveler
Posted 27 Jan 2024
Great hotel. Friendly staff and excellent rates
by A verified traveler
Posted 26 Jan 2024
Nice and affordable hotel. Nice staff and clean
by A verified traveler
Posted 22 Dec 2023 on Hotels
Could use some shampoo.
by A verified traveler
Posted 14 Nov 2023
We have stayed in other hotel a couple of years ago, location was great but room was not big, the room at Best Western really roomy, clean and felt safe parking vehicle. Staff helpful.
by A verified traveler
Posted 11 Nov 2023 on Orbitz
The breakfast was terrible terrible
by A verified traveler from LAS VEGAS
Posted 10 Nov 2023
Comment from Hotel Management
1 Dec 2023 by Hotel Best Western Plus Plaza Vizcaya, Hotel Management
Estimado Sr. Jose Muchas gracias por su excelente calificación.Lo esperamos nuevamente.
by A verified traveler
Posted 7 Nov 2023 on Hotels
Bueno
Comment from Hotel Management
20 Nov 2023 by Hotel Best Western Plus Plaza Vizcaya, Hotel Management
Estimado Sr. Sergio.Muchas gracias por sus amable comentario.Lo esperamos nuevamente.
by A verified traveler
Posted 21 Oct 2023 on Orbitz
Comment from Hotel Management
20 Nov 2023 by Hotel Best Western Plus Plaza Vizcaya, Hotel Management
Estimado Sr. Cesar.Muchas gracias por su amable calificación.Lo esperamos nuevamente.
