Ratings based on 322 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Very close to I-95 & A short drive to the Music Venue.
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Steven,We're glad to hear you found our hotel's location convenient for your travel and entertainment needs. Your feedback is greatly appreciated, and we hope you had a pleasant stay overall. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 2 Jun 2024
Cheap remodel, looks nothing like the pictures online. Stains all over the walls, sheets were stained. Felt very humid and smelled musty in the room. AC made a dreadful banging noise all night. Left after our first night to stay somewhere else and ate the $150 for the second night.
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Alex,Thank you for sharing your experience with us. We take all feedback seriously and will address the concerns you raised with our team for improvement. Our goal is to ensure all guests have a comfortable stay. We recommend contacting our management directly to discuss your concerns further.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Richard,We are delighted to hear that you had an excellent stay with us! Please feel free to reach out if you have any further comments or suggestions. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
The pretend fried eggs weren’t desirable but the rest of breakfast was more than adequate
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Nancy, We appreciate your feedback on our breakfast offerings and will share your comments with our team for review. We hope you enjoyed the overall dining experience during your stay with us.
by A verified traveler
Posted 25 May 2024
The day before our stay I experienced an intense medical emergency and was admitted to the hospital where I remained for 6 days. I informed the Country Inn and Suites in Dunn of this immediately. I understand there are “policies” on cancellations, however I had no choice in this matter. Expedia reached out to them immediately also and tried to work out even a partial refund (Total stay was $697.00). They absolutely refused to consider either a refund or credit for a future stay. Even taking into account their policy I felt this was not only wrong but heartless. I would never consider booking a reservation in this, or any property associated with them, again. This was totally unacceptable and being it was Memorial Day weekend I’m sure they had no trouble renting the room. I would not recommend this greedy uncaring hotel to anyone EVER.
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Eleanor, We're sorry to hear about your circumstances and understand your frustration. Our policies do stipulate a cancellation timeframe, but we appreciate your feedback and will address this with our team. Thank you.
by A verified traveler
Posted 22 May 2024
The room was falling apart, sheets and towels looked dirty. Mediocre breakfast.
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Giselle, We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your comments will be shared with our team for review and improvement. We hope you will consider giving us another chance in the future to provide a better experience.
by A verified traveler
Posted 21 May 2024
Staff very nice and efficient
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Julie,We are delighted to hear that our staff made your stay enjoyable. Your kind words inspire us to maintain excellent service for all our guests. Thank you for sharing your experience with us.
by A verified traveler
Posted 20 May 2024
Good
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Frank,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel for your stay.
by A verified traveler
Posted 16 May 2024
It was a good stay, Concierge was mindful and helped us with the crib although the night was very busy and it was one person attending entire hotel. Nice and peaceful stay.
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Subba reddy,We are delighted to hear that you had a peaceful stay and that our Concierge was attentive to your needs. Our team works hard to ensure all guests have a comfortable experience. If you have any further feedback or require assistance, please do not hesitate to contact us.
by A verified traveler from The Villages
Posted 16 May 2024
Clean and reasonably priced hotel. Everything worked fine. Breakfast was "so-so" but not worse than other similar chains. Staff was pleasant.
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Scott,We're pleased to hear you found our hotel clean and reasonably priced, and that you encountered pleasant staff during your stay. Your feedback on the breakfast is duly noted and will be shared with our team for future enhancements. We appreciate your valuable comments and hope to welcome you back in the future.
