Ratings based on 702 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 22 Apr 2024
The price is MUCH to high fot the quality of the rooms.
Cold - not cover for the bed. No WIFI. Toilet seat broken.
No confort at all... Our advice : DELETE them of your list.
I asked for a disabled room - not available.
Poor breakfast
NEVER AGAIN !!!
by A verified traveler
Poor
Posted 1 Nov 2023 on HotelsWe were given a room with a connecting door into another room, the door did not fit well and was not soundproof, with some improvisation with a first aid plaster managed to get a better fit. Not impressed at all.
As with all premiere class hotel I have stayed at in the last 2 weeks, has seen better days, and now in need of refurbishment.
Comment from Hotel Management
1 Nov 2023 by La réception, Hotel Management
Bonjour monsieur/madame,Merci beaucoup pour votre précieux avis.nous utiliserons vos suggestions et commentaires pour fidéliser nos futurs clients.merci pour votre séjour.visiter encore.MERCI.Cordialement.RÉCEPTION.HÔTEL PREMIÈRE CLASSE
by A verified traveler
Posted 30 Sep 2023 on Hotels
Comment from Hotel Management
1 Nov 2023 by La réception, Hotel Management
Bonjour monsieur/madame,Merci beaucoup pour votre précieux avis.nous utiliserons vos suggestions et commentaires pour fidéliser nos futurs clients.merci pour votre séjour.visiter encore.MERCI.Cordialement.RÉCEPTION.HÔTEL PREMIÈRE CLASSE
by A verified traveler
Wouldn’t bother
Posted 10 Sep 2023 on HotelsCheap but not cheap enough run down un clean and. In a general state of disrepair don’t stay if you expect a nights sleep people up until 4 in the morning smoking on the balcony’s
Comment from Hotel Management
20 Sep 2023 by La réception, Hotel Management
HELLO, thank you for your review.we are sorry for the disturbance during your stay.we will try our best to make you feel comfortable next time.visit again.THANK YOU FOR YOUR STAY.HOTEL PREMIERE CLASSE.
by A verified traveler
Posted 3 Sep 2023
I emailed several days ahead and when I got no response I called from England and spoke to the reception to request a late book in. I was assured that someone would be on the reception When I arrived with two small children, the hotel was closed, no one answered the buzzer or the phone, which I rang repeatedly. I had no where to stay and had to drive until 4am to find a hotel several hours from Dunkirk. I want to request a refund.
by A verified traveler
No.
Posted 28 Aug 2023 on HotelsWell, just like all MacDonalds restaurants are the same in service and quality, you'd expect the same for Première Class hotels. Not here. Ridiculously hard to contact over the phone - tried more than ten times only to still not know when the latest check-in is, 9, 10 or 11pm? In the middle of the night the power went off (only in our room it seems), when reporting this in the morning, no apology and they did not even try to fix it! Ah well, what do you expect from a room where even the toilet roll holder is broken and the loo rolls are soaking wet on the bathroom sink. No première class for me anymore.
Comment from Hotel Management
20 Sep 2023 by La réception, Hotel Management
HELLO, thank you for your review.we are sorry for the disturbance during your stay.we will try our best to make you feel comfortable next time.visit again.THANK YOU FOR YOUR STAY.HOTEL PREMIERE CLASSE.
by A verified traveler
Posted 15 Jun 2023 on Hotels
Room stank of cigarettes, made us feel sick. Bathroom door broken and wouldnt close, toilet seat broken.
Reception manager nice and let us in after check in time.
Comment from Hotel Management
20 Jul 2023 by La réception, Hotel Management
Bonjour, merci d'avoir pris le temps de nous faire parvenir votre avis.
by A verified traveler
Posted 5 May 2023
Good 1 night stop when travelling from Manchester UK to Germany. Just about fit travel cot and pram in 3 person room, needs new bedding and needs updating but was clean enough and had everything we needed.
Comment from Hotel Management
26 Aug 2023 by La réception, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.La réception.
by A verified traveler
Posted 19 Apr 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by La réception, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.La réception.
