Ratings based on 28 Verified Reviews
5.0 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Courteous staff. Very clean.
Comment from Hotel Management
27 May 2024 by Lise Ducrocq, Manager , Hotel Management
Thanks about that comment, the team will be happy to read it !
by A verified traveler
Best Hotel in Dunkerque (Dunkirk)
Posted 4 Mar 2024 on HotelsNew Hotel, just 3-4 minutes walking distance from station and so is the bus station. Very clean, nice breakfast, great location. Staff is extremely excellent.
Comment from Hotel Management
19 Mar 2024 by Lise Ducrocq, Directrice d'exploitation, Hotel Management
Dear Sandeep, Many thanks for that amazing feedback ! See you soon,
by A verified traveler
Posted 9 Jan 2024 on Hotels
by A verified traveler
Comfortable stay
Posted 26 Dec 2023 on HotelsVery comfortable stay, room is spacious
by A verified traveler
Posted 27 Nov 2023
by A verified traveler
Posted 31 Aug 2023
It is such a beautiful hotel that is so convenient to everything including train/ bus stations.. Absolutely one of the best breakfast offered hotels. Fabulous views from hotel and really friendly staff! Highly recommended!
Comment from Hotel Management
1 Sep 2023 by Lise Ducrocq, Directrice d'exploitation, Hotel Management
Dear Eva, I am so glad to read your comment : THANK YOU ! I'll share it with the team. Regards,
by A verified traveler
Great place to stay
Posted 29 Aug 2023 on HotelsWe really enjoyed our stay at the hotel. The staff were very friendly and personable. The hotel is in walking distance of retail areas, sights and eateries.
The room was great. We were lucky to have a beautiful view over the harbour. That was particularly pretty at night. The room was clean and had everything we needed. The bed was comfortable and the bathroom had a window also overlooking the harbour which was lovely because quite often I find window-less hotel bathrooms a bit difficult to use after a shower has steamed them up. Opening the window was definitely a helpful feature!
The breakfast offering was good and clearly labelled. My 5 year old enjoyed their pancakes, cereal and toast and My husband is vegan and was also happy with the options available to him. I was particularly happy to see the freshly squeezed orange juice and a working toaster(we all have been at hotels with those toasters that either barely warm up the bread or outright burn the toast to a pulp - well fear not, their toaster at this hotel is easy to set to the right setting and makes great toast!)
I liked that they had almond milk available.
We used their secure parking which was great. You can access it via the lift which makes it easy to take luggage straight to your room.
The staff were very helpful when our 5 year old accidentally locked his tablet in the room safe and the hotel quickly helped get it back! :)
I would definitely recommend this hotel. :)
Comment from Hotel Management
31 Aug 2023 by Lise Ducrocq, Directrice d'exploitation, Hotel Management
Dear madam,Many thanks for that superb feedback ! All the team will be glad to read it and will appreciate to know your stay was a success! We are looking forward to welcoming you again !
by A verified traveler
Posted 27 Aug 2023
the hotel was immaculate and the staff were very polite and attentive
Comment from Hotel Management
31 Aug 2023 by Lise Ducrocq, Directrice d'exploitation, Hotel Management
Thank you Philip for these nice few words
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
20 Jul 2023 by Lise Ducrocq, Directrice d'exploitation, Hotel Management
Merci pour cette jolie note Sheila !
by A verified traveler
Very French!
Posted 16 Jul 2023 on HotelsHotel itself is very new, clean and comfortable! Staff are rude!! When trying to check in and find out where I park, the person checking me in took a call and proceeded to chat to someone until I exclaimed “are you going to be long?”, I apologised for my abrupt nature and lack the of French speaking and was told I could speak better English!! I am ENGLISH!! Staff generally were abrupt, rude and clearly not fans of us brits. Hotel is nice and American diner next door is excellent!!
Comment from Hotel Management
18 Jul 2023 by Lise Ducrocq, Directrice d'exploitation, Hotel Management
Dear customer, I am very sorry and surprised by your feedback. Of course, we love brits people and the welcome you had is not what our customer are used to ! I want to apologize and reassure you : it will never happen again. Best regards,
