Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Great stay
Comment from Hotel Management
23 Apr 2024 by Sagar, Hotel Management
Kia Ora Anna,Thank you for your review. Hope to see you again.Regards.
by A verified traveler
Posted 21 Apr 2024
Large room, lovely sea view, comfortable bed.
Comment from Hotel Management
23 Apr 2024 by Sagar, Hotel Management
Hi Bronwyn,Thank you for the review and the 5 stars. Look forward to seeing you again. Regards
by A verified traveler
Posted 6 Apr 2024
Friendly and helpful staff.
Sheila the receptionist that checked us in was delightful
Comment from Hotel Management
9 Apr 2024 by Sagar, Hotel Management
Kia Ora Melanie,Thank you for highlighting our staff and glad that you were delighted by the welcome. Hope to see you again soon.
by A verified traveler
Posted 5 Mar 2024
Pretty average for a superior king room. Basic everything, small bathroom, small shower cubical. Room was functional for a one night stay but no where near worth the rate charged (due to Pink being in town) Staff friendly and helpful although no warning of surcharge being applied for using credit card for payment.
Comment from Hotel Management
10 Mar 2024 by Sagar, Hotel Management
Kia Ora Adrian,Sorry to hear that the product was not what you expected.We tell our customers about the credit card surcharge and this is also displayed on the counter. Thank you again for your review and hope to see you in the future. Regards.
by A verified traveler
Posted 21 Feb 2024 on Wotif
Disappointing to be advised that there was no parking available and when asked where would be the best area to park my car overnight that was safe I was advised just wherever. No assistance offered.
Check in was unfriendly.
The room was pretty average for over $400
Comment from Hotel Management
22 Feb 2024 by Sagar, Hotel Management
Kia Ora Melanie,Firstly, thank you for choosing to stay with us. Apologies as we were fully booked in the carpark, I hope that the team guided you towards public carparks closer to hotel. We do understand the frustration caused due to limited availability.Hope to see you again in the future. Thank you and regards.
by A verified traveler
Posted 21 Feb 2024 on Wotif
Loved our time. Room was great. Staff were brilliant, they were so helpful, happy and efficient.
Comment from Hotel Management
21 Feb 2024 by Sagar, Hotel Management
Kia Ora Patricia,Thank you for your feedback and highlighting our customer service and that you enjoyed the stay. Hope to see you again.
by A verified traveler
Posted 17 Feb 2024 on Lastminute
Close to town centre
Comment from Hotel Management
18 Feb 2024 by Sagar, Hotel Management
Hi Shane,Thank you for the review. Regards
by A verified traveler
Posted 13 Feb 2024
NOT a 4.5 star property!
Just not good enough.
Comment from Hotel Management
18 Feb 2024 by Sagar, Hotel Management
Hi Hans,Kindly accept my apologies and sorry for any inconvenience caused. Will be happy to know further that may have caused the disappointment. Thanks
by A verified traveler
Posted 5 Feb 2024
All great except the disabled bathroom
Comment from Hotel Management
6 Feb 2024 by Sagar, Hotel Management
Hi Doug,Happy to hear that you enjoyed the stay. Apologies for having the room with an accessible shower. However, I hope that you come back and provide us with an opportunity to recover customer service. Thanks.
by A verified traveler
Posted 24 Jan 2024
Nice centralized location, walkable to most things, nice and clean rooms.
Comment from Hotel Management
6 Feb 2024 by Sagar, Hotel Management
Kia Ora James,Thank you for your feedback and 5 stars. Hope to see you again at the Scenic Dunedin City.Regards
