Ratings based on 302 Verified Reviews
2.2 Room cleanliness
2.7 Service & staff
2.4 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 11 May 2024
Booked the room at 11:46 pm and when I got there no one was there called several times and got no answer looks like it was an abandoned building very disappointed and want my outback for a place I couldn’t even get check into
by A verified traveler from Reading
Posted 3 May 2024
Really nice place
by A verified traveler
Posted 19 Apr 2024
I want to say that the receptionists was very nice. The pictures that are in expedia to have an idea how the rooms look like and the hotel is nothing close on reality. The pictures that expedia are way nicer. The rooms don't look like that, they are way older. The hotel needs a major fixing. Honestly, the hotel is falling apart. At night I guess the next door guest was smoking, and all the smell of cigarette went to my room. And it was soo creepy looking hotel when I got there, that I didn't feel safe.
Comment from Hotel Management
20 May 2024 by Joey, Hotel Management
Hi, Nayades! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted, and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey
by A verified traveler
Posted 14 Apr 2024
Pool had no water but hopefully next time I stay I can go swimming!! The stay was great though and the staff was great!
Comment from Hotel Management
2 May 2024 by Lisa, Hotel Management
Hi, Maria! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Lisa
by A verified traveler
Posted 12 Apr 2024
Conditioner Could not be turned down to make the room cooler so it was extremely hot. The tv was being a pain in the ass.
Comment from Hotel Management
2 May 2024 by Lisa, Hotel Management
We are sorry to hear about your experience, Lakira! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa
by A verified traveler from Fort Lauderdale
Posted 8 Apr 2024
Comment from Hotel Management
2 May 2024 by Lisa, Hotel Management
Hi, Jesus! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
by A verified traveler
Posted 4 Apr 2024
I would not recommend this hotel to anybody. I was not given enough time to cancel. I have the insurance for the booking and all I feel is I get a runaround when I call the hotel didn’t have a proper lock on the room door. I sat on the bed, and the bed almost flipped over, the curtain had burn marks on the window overall, the room seemed dirty. We ended up having to get another hotel room somewhere else and did not stay and now I am trying to get a refund for at least partial or all of my stay, which I paid in advance will never go back there .
Comment from Hotel Management
2 May 2024 by Lisa, Hotel Management
Hi, Randolph! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
2 May 2024 by Lisa, Hotel Management
Hi, Jaelen! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa
by A verified traveler
Posted 25 Mar 2024
this place is a dump, had to take my shower in flip flop, the bed was clean and confortable, fridge smell like mold, pool was closed for being to disgusting, shaddy character outside during the night
Comment from Hotel Management
2 May 2024 by Lisa, Hotel Management
Hi, Bernard! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa
