Ratings based on 946 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
I don’t like giving a poor review but this time we found the hotel quite dirty
The entrance area and elevator were very dirty
Our room wasn’t dusted, there were greasy fingerprints on the microwave
Overall the Suites needs some extra TLC
Location of course is fantastic
by A verified traveler
Posted 27 May 2024
Great location
by A verified traveler
Posted 27 May 2024
We couldn't check in until 4:45 pm
Our room was not vacuumed or dusted .
Bathroom floors were unwashed .
People at the front desk were rude.
One window was duck taped
Door had a gap where i could see right out into hallway . 60 dollars for dog was way to high
And travel fee and safe fee
Comment from Hotel Management
27 May 2024 by Justin-AGM, Hotel Management
Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay with us. This is not the experience we aim to provide our guests, and I'm truly sorry for the inconvenience you faced.We strive to ensure all rooms are thoroughly cleaned before check-in, and I apologize that we fell short of our standards in your case. I have shared your comments with our housekeeping team to prevent this from happening in the future.Regarding the check-in delay and the condition of the window and door, I understand how frustrating these issues must have been. We are addressing these maintenance concerns promptly to ensure they do not occur again.As for the pet fee and additional charges, we strive to be transparent about our fees and their purposes. However, I understand your concerns and will take them into consideration as we review our pricing policies.
by A verified traveler
Posted 24 May 2024
Check in was horrible. 45 minute wait to check in. Keys not working. Construction on the room next to us started early Friday morning
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Justin-AGM, Hotel Management
Thank you for your rating
by A verified traveler
Posted 17 May 2024
Very clean, comfortable beds, great location
Comment from Hotel Management
19 May 2024 by Justin-AGM, Hotel Management
Thank you for your review. We look forward to seeing you again on your next trip to Duluth.
by A verified traveler
Posted 16 May 2024
Love the place. Frequent flyer there
Comment from Hotel Management
18 May 2024 by Justin-AGM, Hotel Management
Thank you for the great view. We are honored to have you as a loyal guest.
by A verified traveler
Posted 14 May 2024
Excellent location and very good continental breakfast. Would have rated higher but there were what appeared to be potato chip crumbs underneath the bed
Comment from Hotel Management
22 May 2024 by Justin-AGM, Hotel Management
Thank you for your review. I apologize for the crumbs on the floor. I will address the crumbs on the floor with the appropriate department.
by A verified traveler
Posted 12 May 2024
Never staye thr again. Filthy!
Comment from Hotel Management
16 May 2024 by Guest Services, Hotel Management
This is disheartening to see. Would you please contact us so we can discuss some of your concerns?
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
13 May 2024 by Guest Services, Hotel Management
Thank you for your review could you reach out to us and share with us your reason for the 1 star review?
