Ratings based on 986 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 21 May 2024
Breakfast, pool/spa and comfy beds were great!
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Ana,We are thrilled to hear that you enjoyed our breakfast, pool/spa, and comfy beds during your stay! Your feedback is greatly appreciated as we strive to provide a wonderful experience for all our guests. Thank you!
by A verified traveler
Posted 19 May 2024
It was late and it was comfortable
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Annissa,We are pleased to hear that you found comfort during your stay with us. Providing a relaxing experience is our priority for all guests. Feel free to contact our management team for any further feedback you may have.
by A verified traveler from Brule
Posted 15 May 2024
It was a great place to stay!
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Shaun,We are delighted to hear that you enjoyed your stay with us. Our team values your feedback and hopes to welcome you back soon for another wonderful experience.
by A verified traveler
Posted 6 May 2024
Sherri and Nancy were amazing. They are both friendly and very helpful. The pool area is always clean and room and water temperatures are great..one thing though..please put a clock in pool area.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Susan,Thank you for sharing your positive experience with Sherri and Nancy, we're glad to hear they were so helpful during your stay. We appreciate your feedback regarding the pool area and will certainly take your suggestion into consideration for future improvements.
by A verified traveler
Posted 5 May 2024
Staff was rude and preoccupied and the drive was unplugged and nast smelling. Key card to get in the room didn’t
Work.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Travis,We apologize for the inconvenience you experienced during your stay. We take all feedback seriously and will address these issues with our team. Your comments will help us improve our services for future guests.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Shirley,We are thrilled to hear you had a satisfying stay with us. We hope to welcome you back soon for another enjoyable experience!
by A verified traveler
Posted 30 Apr 2024
Bed was comfortable but there was a strange smell as you enter the hotel and down the hallway.
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Rodney, We appreciate your feedback on the comfortable bed and acknowledge your concerns regarding the smell in certain areas. Our team is committed to ensuring a pleasant stay for all guests and will look into this matter further to maintain a high standard of service.
by A verified traveler
Posted 17 Apr 2024
I will never stay here again. I didn’t even have scrambled eggs for breakfast. Staff was ambivalent to needs of guests.
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Robert, We regret to hear about your experience and apologize for any inconvenience. Your feedback is valuable to us, and we will address your concerns with our team for improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 15 Apr 2024
Didn't like that there was no in-person check-in or check-out. Didn't like the $45 extra fee for small dog. Breakfast was biscuits and gravy--the biscuits were hard as rocks. The sausage was too salty. No eggs other than hard boiled. No potatoes.
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Katharine, We appreciate your feedback and regret that our check-in process did not meet your expectations. We understand your concerns about the pet fee and dining options, and will pass along your comments to the relevant teams for review. Your input on the breakfast items will be utilized for future improvements to our offerings.
