Ratings based on 570 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Vlado, Hotel Management
Dear Ms. Renata,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Željko BjelobabaHotel General Manager
by A verified traveler
Posted 9 Jun 2024
Kind staff
Comment from Hotel Management
9 Jun 2024 by Vlado, Hotel Management
Dear Mr. Magnus, On behalf of all our Club Dubrovnik team, I would like to thank you for staying at Club Dubrovnik Sunny Hotel and for all your kind words. We are proud of our devoted team as they are the ones who make your experience memorable.We are happy to hear that you enjoyed your stay.It will be our pleasure to see you again at Club Dubrovnik Sunny Hotel.Warm regards,Željko BjelobabaHotel General Manager
by A verified traveler
Posted 20 May 2024
Could not even stay at this hotel, had to book another hotel upon arrival. The pictures in expedia are COMPLETELY different from what the hotel actually looks like. There are stray cats resting in the hotel installations. Upon arrival, the building clearly lacked maintenance and cleanliness. When they showed us the room it was completely different from the pictures shown in expedia. There was mold in the room and the room smelled horribly. You could hear every single noise outside. There were hairs in the bathroom, the sheets felt sticky so we decided to leave. Could not even imagine spending a night there. We even started having allergic reactions. The hotel even charged me one night and I did not even stay a single night, I checked in at 1 pm and was leaving by 3 pm on that same day because I reported the issues and was only given until 6 pm to find another hotel. Certainly not worth $220 a night. If you ask me a night at this hotel should be worth than $100.
Expedia took 72 hours in actually helping me out.
Comment from Hotel Management
25 May 2024 by Vlado, Hotel Management
Dear Ms Sofia,Thank you for choosing Club Dubrovnik Sunny Hotel and taking the time to share your experience. We give our utmost to make our guests' stay with us a pleasant and memorable experience. It is from feedback like yours that points us in the right direction in our effort to constantly improve. We work hard to deliver an exceptional guest experience, and we are sorry that you feel that in this case that we fell short.Please be assured that the photos on Expedia accurately reflect the current state of our hotel. We strive to maintain a high standard of cleanliness, as numerous reviews show from satisfied guests who commend our efforts in these areas.We are particularly sorry to hear about the issues with cleanliness and maintenance that you encountered. Cleanliness is of paramount importance to us, and we take great pride in ensuring our facilities are well-maintained. Your feedback highlights areas where we need to improve, and we are committed to addressing these concerns promptly.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great experience that so many of our guests have had. Warm regards,Željko BjelobabaHotel General Manager
by A verified traveler from Brighton
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Vlado, Hotel Management
Dear Mr Alan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Željko BjelobabaHotel General Manager
by A verified traveler
Posted 3 May 2024
I will definitely be returning to this hotel, it is marked as a 3 star, but honestly you will feel as though you’re in a 4 star hotel. Amazing facilities, staff are amazing (I cannot fault anyone, so thank you all - especially the 2 gents in the evenings, they were super helpful and friendly, I sadly didn’t get their names but they were working on Tues&Wed night this week). Thanks team collectively you did an awesome job!
Comment from Hotel Management
5 May 2024 by Vlado, Hotel Management
Dear Mr Javon, Thank you for your amazing review! It is wonderful to hear such positive feedback about your stay with us and I will make sure to share your kind words with our reception staff.We are glad to read that you enjoyed your stay with us.I hope we will have the pleasure of welcoming you back at Club Dubrovnik Sunny Hotel.Warm regards,Željako BjelobabaHotel General Manager
by A verified traveler
Lovely stay
Posted 15 Dec 2023 on HotelsGood stay, looked after well. Can see this being a lovely spot for families at height of season.
Half board, felt the choices were a little limited but tasty and good enough.
No complaints overall.
Comment from Hotel Management
18 Dec 2023 by Vlado, Hotel Management
Dear Guest,Thank you staying at Club Dubrovnik Sunny Hotel by Valamar and for sharing your experience with us. It always gives us great pleasure to hear our guests are happy and taking home nice memories.We hope to welcome you at Club Dubrovnik Sunny Hotel by Valamar again.Warm regards,Sasa VasiljevicHotel General Manager
by A verified traveler
Posted 4 Oct 2023
Valamar was just perfect for us. The view from our balcony was not great but we hardly spent much time in the room to make it an issue. The hotel staff are very helpful and polite. A special thanks to Karmen at reception for trying to get us a room with a better view but they were not better than what we had been given so stuck with the room we got. The room was adequate & clean. Shower was brilliant. Towels were clean but were tearing and disintegrating as we were using them. Water leaked from the shower into the bathroom floor. It was a nuisance but managed around it. Bed was fine but the pillows provided were far too soft and did not provide support for neck. The Hotel is situated in a very nice location. The view was spectacular. The beach is quite secluded which was nice. The pool area is quite big and clean. Perfect for a chillout Holiday. The restaurant was staffed well which meant tables were cleared promptly. The floor is being constantly kept clean. The food bar is constantly wiped and kept clean. The food is promptly replaced or replenished. The variety is decent. There is something for everybody but as an Indian of course the food was terribly bland. My suggestion would be to have fewer varieties but make them good. It was not separated by vegetarian and non vegetarian. Guest were mixing the spoons. The vegetarian section needs to be completely separate to the non veg. Again staff here were very polite and helpful. All in all a very nice comfortable stay.
Comment from Hotel Management
4 Oct 2023 by Vlado, Hotel Management
Dear Guest,Thank you staying at Club Dubrovnik Sunny Hotel by Valamar and for sharing your experience with us. It always gives us great pleasure to hear our guests are happy and taking home nice memories. We are proud of our devoted team as they are the ones who make your experience memorable and I will make sure to share your kind words with Karmen.I must apologize for the few issues you encountered in the bathroom.We always welcome our guests’ feedback and use it to constantly improve our service. It will be our pleasure to see you again at Club Dubrovnik Sunny Hotel by Valamar.Warm regards,Sasa VasiljevicHotel General Manager
by A verified traveler
Posted 8 Sep 2023 on Hotels
Comment from Hotel Management
8 Sep 2023 by Vlado, Hotel Management
Dear Guest, Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. We are delighted you enjoyed your stay with us. We do our best to exceed guest expectations and we look forward to the pleasure welcoming you back.Warm regards,Sasa VasiljevicHotel General Manager
by A verified traveler
3 Star Hotel that is nearly a 4 Star!
Posted 6 Sep 2023 on HotelsWe were really impressed by Club Dubrovnik Sunny Hotel. The lovely staff and the amazing selection of food was 4 star standard easily!! We would recommend this hotel.
Comment from Hotel Management
6 Sep 2023 by Vlado, Hotel Management
Dear Guest, Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. We are delighted you enjoyed your stay with us. We are proud of our devoted team as they are the ones who make your experience memorableWe do our best to exceed guest expectations and we look forward to the pleasure welcoming you back.Warm regards,Sasa VasiljevicHotel General Manager
by A verified traveler
Posted 3 Sep 2023
Maro World was excelent for all aged children.
Comment from Hotel Management
3 Sep 2023 by Vlado, Hotel Management
Dear Guest,Thank you staying at Club Dubrovnik Sunny Hotel and for sharing your experience with us. It always gives us great pleasure to hear our guests are happy and taking home nice memories.We are happy to hear that you liked Maro World, great entertainment center for kids of all ages. We hope to welcome you at Club Dubrovnik Sunny Hotel again.Warm regards,Sasa VasiljevicHotel General Manager
