Ratings based on 835 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Super quiet and clean rooms, clean towels and bed sheets, check in was fast with no hassle, breakfast was good as always its a good experience
by A verified traveler
Posted 26 May 2024
Check in very good, property very clean
Comment from Hotel Management
26 May 2024 by Manager, Hotel Management
Hello Leola,We are pleased to hear that you had a positive check-in experience and found our property clean. Thank you for sharing your feedback with us. If you have any further comments or questions, please feel free to reach out to us directly.
by A verified traveler from Eastman
Posted 20 May 2024
The property is really taking good care of
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello ELIZABETH,Thank you for recognizing the care we put into our property. We strive to provide a comfortable stay for all our guests. Your feedback is appreciated and we hope to welcome you back in the future.
by A verified traveler
Posted 6 May 2024
Saw roaches in the room, not Palmetto bugs, ROACHES!!
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello David,We appreciate your feedback and take cleanliness seriously at our establishment. We encourage guests to report any issues during their stay so our team can address them promptly. Thank you for bringing this to our attention.
by A verified traveler from Eastman
Posted 6 May 2024
Staff is always amazing. Rooms are very clean.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello ELIZABETH,Thank you for acknowledging our exceptional staff and the cleanliness of our rooms. We appreciate your positive feedback and hope to welcome you back for another wonderful stay soon.
by A verified traveler
Posted 30 Apr 2024
The bed was lumpy no support my back is still hurting had to keep asking for towels and towels were old cigarette holes in the blanket and it was a no smoking room the front desk lady acting like she had an attitude and the breakfast was awful we'll never come back
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello VERONICA, Thank you for sharing your experience with us. We regret to hear about the issues you encountered during your stay. Your feedback is important and will be shared with the relevant teams for review. We apologize for any inconvenience caused and appreciate your insights for improvement.
by A verified traveler from Eastman
Posted 30 Mar 2024
Property is fine
Comment from Hotel Management
2 Apr 2024 by Manager, Hotel Management
Hello ELIZABETH,We appreciate your feedback and are glad to hear that you found the property satisfactory during your stay. If you have any further comments or concerns, please don't hesitate to reach out to us directly.
by A verified traveler from Eastman
Posted 26 Mar 2024
Staff is always amazing. Rooms are always very clean.
Comment from Hotel Management
27 Mar 2024 by Manager, Hotel Management
Hello ELIZABETH,We're thrilled to hear that you found our staff to be amazing and your room very clean during your stay. Your kind words are truly appreciated. If you have any more feedback or suggestions, feel free to reach out to management directly. Thank you for choosing to stay with us.
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello Nebojsa, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 18 Mar 2024
I have stayed at this Hotel many times and never had a problem. This time the unit next door 215 was smoking pot all night and it lingered into my room and he kept the TV blaring until 4 am. I called the front desk and she said all she could do was try to call them. Needless to say I got no sleep prior to making an 8 hour trip. Very disappointed that they prefer to have these kind of customers verses good customers like me. And they still charged me full price. I will in search of a new Hotel when visiting that are every other month
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Hello Bobbie Jo, We are sorry to hear about the disturbance you experienced during your recent stay. Our team strives to address noise complaints promptly and appropriately. We value all our guests and aim to provide a comfortable environment for everyone. We recommend contacting management directly with any issues to ensure they are addressed effectively. We appreciate your loyalty and hope to have the opportunity to welcome you back on your next visit.
