Ratings based on 423 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
The staff was very nice. But some how my room was assigned to someone else after I was already in the room. Big mix up.
Comment from Hotel Management
26 May 2024 by Manager, Hotel Management
Hello Keysha,We regret to hear about your experience and apologize for the inconvenience caused. Your feedback is valuable for us to improve our processes and ensure such incidents are avoided in the future. We recommend contacting our management team directly to address this matter further. Thank you for bringing this to our attention.
by A verified traveler
Posted 14 May 2024
Staff was super friendly and facility was clean but there were hooligans playing loud music and loitering on the hotel property and I saw a live roach in my room.
Comment from Hotel Management
15 May 2024 by Guest Relation Management, Hotel Management
Hi Justin,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our staff to be super friendly and the facility clean. We have taken note of your concerns, and we will address these issues promptly to prevent any future occurrences. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience.
by A verified traveler
Posted 13 May 2024
I enjoyed my stay staff was very friendly
Comment from Hotel Management
14 May 2024 by Guest Relation Management, Hotel Management
Hi James,Thank you for your feedback! We're delighted to hear that you enjoyed your stay and that our staff provided friendly service. Ensuring a welcoming and pleasant experience for our guests is important to us, and we're glad that our team made your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 8 May 2024
I love the view
Comment from Hotel Management
9 May 2024 by Guest Relation Management, Hotel Management
Hi Victoria,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the view during your stay. Providing a pleasant and memorable experience for our guests is our goal, and we're thrilled that you appreciated the beautiful scenery. We look forward to welcoming you back for another enjoyable stay with a great view!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
10 May 2024 by Guest Relation Management, Hotel Management
Hi Victoria,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
9 May 2024 by Guest Relation Management, Hotel Management
Hi Howard,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 23 Mar 2024
There was damage in my room other than that it was clean
Comment from Hotel Management
24 Mar 2024 by Manager, Hotel Management
Hello Tracy,We appreciate your feedback regarding your recent stay. Our team will address the reported issue to ensure all rooms meet our high standards. Your input is valuable to us as we strive to continuously improve our guest experience.
by A verified traveler
Posted 20 Feb 2024
It was ok. Not terrible but smelled of smoke. Met our needs and allowed dogs. They are remodeling so that is nice.
Comment from Hotel Management
20 Feb 2024 by Guest Relation Management, Hotel Management
Hi Morgan,Thank you for sharing your feedback with us. We're glad to hear that our hotel met your needs during your stay and that you appreciated our pet-friendly policy. We're also pleased to hear that you found our ongoing remodeling efforts to be a positive aspect of your stay. We strive to provide an updated and comfortable environment for our guests, and we're glad that you noticed and appreciated our efforts in this regard. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
20 Feb 2024 by Guest Relation Management, Hotel Management
Hi Zaman,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.
by A verified traveler
Posted 17 Feb 2024 on Travelocity
No hot water in the morning.
Comment from Hotel Management
20 Feb 2024 by Guest Relation Management, Hotel Management
Hi Vernon,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is valuable, and we will address this issue with our maintenance team immediately to ensure that it is resolved promptly. Additionally, we will take steps to prevent similar occurrences in the future to ensure that our guests have a comfortable and enjoyable experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
