Ratings based on 739 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Enjoyed stay
Comment from Hotel Management
9 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi David T.,We're delighted to hear that you enjoyed your stay with us! At our hotel, we strive to provide a comfortable and pleasant experience for all our guests, and it's rewarding to know that we succeeded in meeting your expectations. We appreciate your positive feedback and hope to welcome you back again in the future. Thank you for choosing to stay with us!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Guest Relation Management, Hotel Management
Hi Casey,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!
by A verified traveler
Posted 1 Jun 2024
For starters they called me 4 times while I was at work to insure I was still coming. Well one my reservation was not canceled, so obviously I was coming. When I first booked, they called and confirmed, I told them at that time I would check in late, Im a doctor I have to finish my shift I just cant leave. The day of check in is when they called back to back, I told them im at work please dont call anymore,im still coming.
Then they said i had to pay now, instead of at arrival which it confirmed when I booked Im suppose to pay at arrival, so I paid so they would stop blowing up my phone. Ok I arrived that night me and my family. The guy tell me my card is decling, he trying to take the payment out I showed him on my transaction log they already took it out $659.03. He continues to try and run my cards stating oh thats just a hold. No it wasn't I paid earlier.. its 12:27 am we waited 30min after a long car ride until he called his manager.They finally checked us in.
Ok day two we asked the house keeper to remove the trash and more bath towels. We left the room but my brother was still in the room.When she knocked on the door he responded we dont need anything sweetie. She said ok and left, keep in my we just told her as we were getting on the elevator we told her the room number.Now my brother wasn't aware,she could have said she spoke with us. But thats ok. The problem is she lied and said my brother was real mean and yelled at her. TBC
Comment from Hotel Management
3 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Nikki,We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of privacy and ensuring a seamless check-in process. However, our policy requires confirmation of arrivals to manage room availability effectively, and while we strive to strike a balance between reminders and intrusion, we regret any inconvenience caused by the frequency of our calls. Regarding the payment concern, we are sorry to hear about the confusion and will review our procedures to prevent similar incidents in the future. Additionally, we appreciate your feedback regarding the interaction with our housekeeping staff and will address this issue internally to ensure clear communication and professionalism at all times. We value your patronage and hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 20 May 2024
Clean and safe location. Great for what we needed. The pool was closed unfortunately.
Comment from Hotel Management
21 May 2024 by Guest Relation Management, Hotel Management
Hi Chancie,We greatly appreciate your positive feedback! Ensuring a clean and safe environment for our guests is always a top priority for us, and we're delighted that you found our location to meet your expectations. It's fantastic to hear that our hotel was just what you needed during your stay. We have taken note of your concern, and we'll certainly look into ways to improve and ensure that such situations are minimized in the future. We appreciate your understanding and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 19 May 2024
The property was in excellent location for dinning options and plenty of gas options. The hotel was decent, only complaint I had was the smell of smoke that came from our room. I went to the store and purchased multiple items to try and help with the smell. It muted it some but not completely. It's highly not suggested to sleep on pull out bed. Very uncomfortable. Staff was great
Comment from Hotel Management
21 May 2024 by Guest Relation Management, Hotel Management
Hi Misty,Thank you for taking the time to share your experience with us. We're glad to hear that you found our property to be conveniently located near dining options and gas stations. We're also delighted to hear that you found our staff to be great, and we appreciate your kind words in that regard. Your feedback regarding the smell of smoke and the comfort of the pull-out bed is incredibly valuable to us, and we will address these matters with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
by A verified traveler from BALL GROUND
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Guest Relation Management, Hotel Management
Hi Alex,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 5 May 2024
Very clean!
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Brittany,Thank you for recognizing our commitment to cleanliness during your stay. We strive to provide a comfortable environment for all our guests to enjoy. Your feedback is greatly appreciated.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello aira,We are delighted to hear that you had a positive experience during your stay at our hotel. We hope you had a wonderful time and look forward to welcoming you back soon!
by A verified traveler
Posted 28 Apr 2024
It smelled clean but we had to kill a roach in our room. The towels had hair from other people still attached. They came into our room after the first night and made the beds, moved our clothing, and our bathroom items. It almost looked as if they went through our things. I had to pay another 30 dollars when I arrived.
Comment from Hotel Management
30 Apr 2024 by Guest Relation Management, Hotel Management
Hi Robert,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Guest Relation Management, Hotel Management
Hi Daniel,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
