Ratings based on 348 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Had one of the best visit at Knights from the moment I stepped in, I was greeted by this wonderful gentlemen named Deepak, he was efficient with the process and helped me get the best room. After heading the to the room, I had some problems with the tv called and they immediately picked up my phone and helped me to properly access the tv. I really like how quickly I was helped out with that. Will definitely stay here the next time I visit Dublin.
Comment from Hotel Management
26 Apr 2024 by Deepak, Hotel Management
HiThanks for the review, We always love to help our guest and this is part of our job. We wish to see you again on our property.
by A verified traveler
Posted 9 Apr 2024
My room was average however the halls smelled so strong of deodorizer and cigarettes that it took hour breath away.
Comment from Hotel Management
10 Apr 2024 by Deepak, Hotel Management
HiThanks for the review and we will take care of all this in future.
by A verified traveler
Posted 17 Mar 2024
they charged for absolutely needed service animals and bathrooms towels were dirty. do not recommend!
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Dear Haley,We greatly appreciate your feedback. What you've described is nowhere near the experience we want our guests to have. We will be sure to have our housekeeping team look into all of your comments further and make improvements where necessary. In addition, please know that service animals are always welcome at our establishment. If you feel any billing error has been made, please consider reaching out to us offline so that we can gather more information and better assist you. We wish you all the best and we hope you will consider giving us another chance in the future.
by A verified traveler
Posted 16 Mar 2024
Needs to be remodeled
Comment from Hotel Management
18 Mar 2024 by Deepak, Hotel Management
hITHANKS FOR REVIEW.We noticed in your review that thinks not gone according to your thinking.hope you will visit again.
by A verified traveler
Do Not Stay Here!
Posted 4 Jan 2024 on HotelsBooked the room on Hotels.com. My family and I where moving from Ohio to South Carolina and we needed a place to stay for the night. Booked the room and selected i needed a room for 5 (3 adults and 2 children) and for 2 dogs. Arrived at the property and went to check in. They said they didnt have my reservation. And said because it was so late at night there system didnt get the reservation. The woman behind the counter then said we would have to book another room. I told her we had already booked a room. She said, "Too Bad". Then she gets on the phone with the property manager and he tells her the same thing. I refused to pay another reservation when i already had one. She also told me that the pet fee for each pet was $30. But from the message i received from the property, through Hotels.com, it said the pet fee was $20 per pet. She then i formed me that they dont do reservations for 5 people. WHAT!?
I returned to my vehicle to try and find another place. She came out and said her manager would wave the pet fee and 'allow' us to have 2 rooms for $89 each. What!? The original room was $79.
I would not recommend this hotel to anyone. Extremely rude, not helpful at all.
My family and i found another property and was able to get a room without an issue.
Comment from Hotel Management
9 Jan 2024 by Guest Relations, Hotel Management
Dear Darin,Thank you so much for the feedback. We're sorry to hear that you didn't have a good experience with us overall, and we apologize for any perceived rudeness from our team members, as this is never our intention. In addition, we apologize for any issues regarding your reservation. On rare occasions, our system and third-party systems fail to sync, which can cause issues with reservations. Despite this, all of your comments will be discussed internally, and we'll work to ensure that we are still providing the best experience possible. Please consider coming back to give us another chance soon; we're confident we can impress you.We request you to please check the terms and conditions before booking a room. Every room has a guest capacity, and we do have a pet policy. You must check that and staff also have to fulfill to check in guest.
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
26 Feb 2024 by Deepak, Hotel Management
HiThanks for the review , we will try to give best so that get 5* from you . Hope to see you again on our property.
by A verified traveler
Posted 20 Nov 2023
reasonable price
by A verified traveler
Posted 16 Nov 2023 on Hotels
by A verified traveler
Didn’t enjoy at all
Posted 19 Oct 2023 on HotelsThe beds were full not queen the hot water wasn’t hot it was cool tub was dirty didn’t enjoy the stay at all I will not stay again also the worst breakfast I’ve ever seen very limited choices
Comment from Hotel Management
20 Oct 2023 by Deepak, Hotel Management
HiThanks for the review and we apologize as the things not gone as per your choice but you could contact on desk and we would be happy to change your room. We will look in to the matter and change the things. Thank you
by A verified traveler
Posted 2 Oct 2023
I liked the complimentary breakfast and the staff was friendly BUT the room was dirty smelled old and moldy, the furniture was outdated, there were stains on the bedding, cigarette holes on the duvet cover, the shower had holes that were plastered and weren't sanded/painted and we saw one roach.
Comment from Hotel Management
2 Oct 2023 by DEEPAK, Hotel Management
THANKS FOR THE HONEWST REVIEW, I APOLOGIZE THE THINKS DID NOT GONE AS PER YOUR REQUIREMENT BUT WE WILL CHECK THE ROOM AND DO THE NEEDFUL.THANKS'
