Ratings based on 191 Verified Reviews

3.7 out of 5
82% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Feb 2024
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Dec 2023
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Nov 2023
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Jan 2023 on Hotels
2 out of 5
by A verified traveler

Posted 27 Jun 2022 on Hotels
Overall cleanliness was very poor. There was water leaking in the kitchen and the washroom.
3 out of 5
by A verified traveler

Maples guest hotel appartment

Posted 31 Dec 2021 on Hotels
The stay wasn’t that great the appartment I was in had mosquitos and cockroaches all over the place and I wasn’t feeling that good I complained to the staff he helped me with spraying the room and he was quiet helpful . After even putting the mosquito spray the mosquitos were still on and I even told the manager I would like to change my room but the apartment was full and holiday season so had to manage with it .
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Dec 2021 on Hotels
5 out of 5
by A verified traveler

Fantastic Apartment for families.

Posted 23 Nov 2021 on Hotels
It was amazing trip, my requirement was fulfilled with in minutes. internet was good, but use very old infrastructure. Tv Set are not up to date.
2 out of 5
by A verified traveler

Terrible place to stay at.

Posted 5 Mar 2020 on Hotels
Terrible bed is the cheapest u can buy u can’t even sit on it goes in. The TV has only 2 or 3 channels working . The WiFi is so bad it only works in particular places in the room. The water heater they hav used in the rooms is pathetic it only gives hot water for about 2 minutes and then it is like warm water. After repeated requests at the front desk nothing was done about it. And every time I ask about it they say we will send someone now but nobody shows up.
3 out of 5
by A verified traveler

Posted 4 Jan 2020
The hotel staff were always friendly & accommodating. However, they should be mindful that guests from the Western side of the world use washcloths to clean their bodies and this is something that should be readily available in all rooms. Guests should not have to purchase their own washcloths from the store in order to take a shower. Xclusive Maples only provides towels & I wasn't used to that.
Comment from Hotel Management
10 Feb 2020 by Richa, Hotel Management
Thank you for your feedback!!!
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