Ratings based on 432 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Everyone at the property was so helpful and pleasant. The room was nice and spacious, clean & the balcony area overlooked the pool area and the beach which was an amazing view. Taxi/Uber service was easily accessible.
Comment from Hotel Management
19 Apr 2024 by Kashif , Hotel Management
Hello Tyree, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our team made your experience memorable. It's wonderful to know that you appreciated the spacious and clean room, as well as the stunning view from your balcony. We're glad our convenient transportation options added to the ease of your trip. We hope to have the pleasure of welcoming you back soon for another fantastic stay!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 12 Apr 2024
Enjoyed my stay for a couple of nights with young family. Good value for money.
Comment from Hotel Management
15 Apr 2024 by Kashif , Hotel Management
Hello Inderpal,Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 16 Mar 2024
Nice location for Palm. Be careful of the 'partial sea view' room as was virtually no view
Comment from Hotel Management
19 Mar 2024 by Kashif , Hotel Management
Hello Sukh, Thank you so much for your positive review! Your feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay.Apologies regarding the lack of view, our partial sea view may have. Please do let me know of your next visit ahead of time and I will personally ensure to look after you and provide you with the best view to manage your expectations. Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 25 Feb 2024
Stayed at the W palm during feb 2024 half term with 2 and 5 year olds, the staff were great with the children which made the holiday so much more enjoyable. Hotel is trendy, and busy at weekends (esp Friday but all of Dubai is as expats party in the hotels), but we just went out for the day. There are adult only areas, which is fine as still pool/beach/kids club/restaurants you can use. Dubai has so many choices when looking for a hotel, but I’d recommend the W for families.
Comment from Hotel Management
5 Mar 2024 by Kashif Shimajiri, Hotel Management
Hello Jason, Thank you for sharing your recent experience at the W Dubai The Palm! We're thrilled to hear that you and your little ones had such an enjoyable stay with us. It's fantastic to know that our staff went above and beyond to make your holiday special, particularly by providing excellent care for your children.We understand that Dubai can get quite lively, especially on weekends, but we're glad to hear that you were still able to make the most of your time exploring the city. It's great that our hotel's amenities catered to both adults and families, offering something for everyone to enjoy.We truly appreciate your recommendation of the W Dubai The Palm for families. It means a lot to us that you had such a positive experience and that you'd choose to stay with us again. We look forward to welcoming you back for another unforgettable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Kashif Shimajiri Director of Quality Assurance
by A verified traveler
Posted 18 Feb 2024
Great hotel for adults, but two areas for improvement to be considered a family friendly hotel. 1) Loud music most nights making it difficult with young children; and 2) Food options for children weren't great as part of the half board package
Comment from Hotel Management
19 Feb 2024 by Kashif , Hotel Management
Hello Philip, Thank you for your feedback! We appreciate your positive remarks about our hotel. We also value your constructive criticism regarding areas for improvement in catering to families.Regarding the loud music, we understand how this can be challenging for families with young children. We will review our entertainment schedule to ensure that quieter evenings are available, especially for families, while still maintaining a vibrant atmosphere for our adult guests.In terms of food options for children, we apologize for any inconvenience caused by the limitations within our half board package. We will certainly take your feedback into consideration and work on expanding our menu to include more child-friendly options that cater to diverse tastes and preferences.Your insights are invaluable to us as we continuously strive to enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made based on your feedback. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 29 Jan 2024
We stayed at the W hotel for 5 nights and the hotel in the weekend is a club rather than a 5* hotel. Music is blasting from different directions literally all day/night. The hotel beach and swimming pool areas were populated by huge number of external guests and that really spoiled the hotel environment and the service one would expect from a 5* hotel. If you want to stay in a hotel that feels like a club in Ibiza, then this is a perfect place for you. If you want a relaxing and a nice ambient hotel with good service, then go elsewhere. Note: it was better during the week days but unfortunately the weekend situation killed the hotel for us.
Comment from Hotel Management
1 Feb 2024 by Kashif , Hotel Management
Hello Leili, Thank you for taking the time to share your feedback about your recent stay at the W hotel. We sincerely apologize for any inconvenience and disappointment you experienced during your weekend stay.It's disheartening to hear that the ambiance of the hotel, particularly during the weekends, did not meet your expectations for a 5-star experience. We understand the importance of a tranquil and relaxing environment, and we regret that the club-like atmosphere affected your overall impression.We genuinely appreciate your detailed comments as they provide valuable insights for us to address and improve upon. Rest assured, we will share your concerns with our management team to ensure that necessary measures are taken to enhance the guest experience, especially during peak times.We understand that you may have been looking for a more serene and exclusive experience at a 5-star hotel, and we regret that we fell short of delivering that during the weekends. Your feedback is crucial to our ongoing efforts to provide the best possible service to our guests.We hope you would consider giving us another opportunity in the future to showcase the true essence of the W hotel experience. Once again, we appreciate your candid feedback, and we sincerely apologize for any inconvenience caused during your stay.Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler from kuwait
Posted 18 Jan 2024
Comment from Hotel Management
18 Jan 2024 by Kashif , Hotel Management
Hello Abduallah, Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Kind regards,Kashif Shimajiri Director of Quality Assurance
by A verified traveler
Posted 10 Jan 2024
Never came back again.Ther day before we were to leave my wife had a bad case of food poising from one of the restaurants in the hotel. My wife was very sick, and I needed to call the doctor as she was very unwell (shacking, dehydrated, body aching then diarrhea and vomiting over 20 times with a temperature in excess of 38* to 39*).
The doctor came and put her on IV drip (4 different drips), plus medication. To make it worse my wife was bed ridden, we were all stressed, and I advised the reception that night that we would need to hold the room. They said it’s fine (no one has booked the room to date) and available to finalise in the morning.
To my dismay they then advised us we had to relocate to another smaller room the following day, whilst my wife was still in pain, lying in bed with still symptoms of diarrhea and vomiting. Whilst being sick my wife had to pack her bags with us and relocate to another floor which was way further from the lifts which aggravated my wife to walk further.
I believe before you give this room away it should be fully sterilised by health requirements which shocked me that it was leased to another party in a couple hours, we vacate the room.
We are very disappointed with the hotel and the way we have been treated, saying you probably got it from eating out of the hotel, but this was not the case as we didn’t leave the hotel for 2 days prior.
My daughter then got an eye infection and temperature over 39*, doctor believes it was from the pool
Comment from Hotel Management
11 Jan 2024 by Kashif , Hotel Management
Hello Harry, Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Kind regards, Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
10 Jan 2024 by Kashif, Hotel Management
Hello Tracy, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 3 Jan 2024 on Hotels
Comment from Hotel Management
10 Jan 2024 by Kashif , Hotel Management
Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
