Ratings based on 940 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Mar 2024
Super location! Rooms are very clean and polite and helpful staff.
Comment from Hotel Management
11 Mar 2024 by Karam Al Mordaa, Hotel Management
Dear Sudesh,Thank you so much for taking the time to write this amazing review.It is great to know that you liked our comfortable guestrooms, t and that you were able to experience the hospitality our convenient location, and the thoughtful service of our hosts. I am truly happy to know that we have exceeded your expectations regarding the hospitality and service delivered.We very much look forward to welcoming you again.Sincerely,Karam Al MordaaExecutive Assistant Manager
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Karam Al Mordaa, Hotel Management
Dear Jenifer,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant experience with us. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager
by A verified traveler
Posted 29 Feb 2024
Great staff. Very friendly.
Comment from Hotel Management
11 Mar 2024 by Karam Al Mordaa, Hotel Management
Dear Ian,Thank you for taking the time to review your stay with us.We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to hear that you fully enjoyed your stay with us and were able to experience the friendly and thoughtful service of our hosts.Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
19 Feb 2024 by Karam Al Mordaa, Hotel Management
Dear Samira,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager
by A verified traveler
Posted 2 Jan 2024
Nice view and breakfast was good!
Comment from Hotel Management
19 Jan 2024 by karam Al Mordaa, Hotel Management
Dear Ebony,Thank you for your feedback on your recent stay at voco Dubai.We strive to provide a full-value experience for our valued guests and we are delighted that we have delivered this commitment while you were staying with us.We wish to host you again in the future and provide you with another top-notch stay at our hotel.Sincerely,Karam Al MordaaExecutive Assistant Manager
by A verified traveler
Posted 20 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by karam Al Mordaa, Hotel Management
Dear Raeda,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a great stay with us. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager
by A verified traveler
Posted 16 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by karam Al Mordaa, Hotel Management
Dear Saad,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager
by A verified traveler
Posted 16 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by karam Al Mordaa, Hotel Management
Dear Saad,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a pleasant stay. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam Al MordaaExecutive Assistant Manager
by A verified traveler
More a club than a hotel - not recommended
Posted 8 Dec 2023 on HotelsStylish hotel on Sheikh Zayed road, though in the evening the hotel turns more into a nightclub with endless people loitering around the lobby and lifts trying to find the club. I would not stay here if travelling for business or with a family. The check-in process was also one of the lengthiest I experienced with the front desk having to press a million buttons on the computer to check me in.
Comment from Hotel Management
11 Dec 2023 by karam Al Mordaa, Hotel Management
Dear Aaron,Thank you very much for choosing voco Dubai and for sharing your feedback with us.I would like to start by apologizing to you for not meeting your expectations concerning the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Your valuable feedback makes us aware of the actual guest’s experience which will allow us to improve the quality of our services and ensure total guest satisfaction.We do hope that you will provide us with the opportunity to earn back your trust and accommodate you soon.Sincerely,Karam Al MordaaExecutive Assistant Manager
by A verified traveler from SAN JOSE
Posted 20 Nov 2023
Comment from Hotel Management
11 Dec 2023 by karam Al Mordaa, Hotel Management
Dear JUAN,We’re very appreciative of your positive rating of our hotel. We do take pride in catering to our guests’ needs the best way we can as customer service is everything to us and it’s very rewarding to know from your rating that you had a great stay with us. Many thanks indeed and we look forward to welcoming you again very soon.Sincerely,Karam AL MordaaExecutive Assistant Manager
