Ratings based on 770 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Staff are very friendly and helpful
by A verified traveler from Beirut
Posted 23 Feb 2024
Comment from Hotel Management
22 Mar 2024 by Ahmed Mokhtar , Hotel Management
Dear valued guest,Thank you for taking the time to share your feedback from your recent stay with us. We appreciate your honest review. Your feedback is truly valuable to us as we strive to provide exceptional service to all our guests.We are glad that you found your stay with us satisfactory overall. We hope to welcome you back in the future and provide you with an even better experience.Thank you once again for choosing to stay with us.
by A verified traveler
Posted 3 Jan 2024
I cannot speak highly enough of the Two Seasons. Not only does it offer exceptional value, the staff are great too (especially Merouane, who handled my check-out so politely...!) It was such a nice visit, that I shall definitely be returning to the Two Seasons...!
Comment from Hotel Management
26 Feb 2024 by Ahmed Mokhtar , Hotel Management
Dear ChristopherThank you for taking the time to share your wonderful experience at Two Seasons. We are thrilled to hear that you enjoyed your stay with us and appreciate your kind words about our exceptional value and great staff. Merouane will be delighted to hear that he made a positive impression on you during your check-out.We are looking forward to welcoming you back to Two Seasons in the near future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.
by A verified traveler
Posted 25 Nov 2023
Good location right across the metro station. But less restaurants around.
Comment from Hotel Management
4 Dec 2023 by Ahmed Mokhtar , Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel's location convenient for accessing the metro station.We apologize for any inconvenience caused by the limited dining options in the area. Your comments will be taken into consideration as we strive to improve our guests' overall experience.We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.
by A verified traveler
Posted 16 Jul 2022
by A verified traveler from Rumaithiya
Posted 28 Jun 2022
The hotel great for family clean and quiet
Comment from Hotel Management
29 Jun 2022 by Ahmed Mokhtar , Hotel Management
Dear Mr Aqeel, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon,
We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures for guests during their stay
Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.
by A verified traveler
Posted 25 May 2022
I took the 2 bedroom suite with city view. It was better than expected. It was upgraded to a 2-bedroom suite with sea view. I loved both suites. The view is breathtaking. The rooms are spacious. The staff is nice and polite. The staff is available 24/7 (housekeeping, room service, …). I dealt with a manager named Mina. He offered an excellent service and made sure I had everything I needed. He even sent me a birthday cake. You will not be disappointed. This hotel is great. It’s a minute from the metro. I definitely recommend. I really enjoyed staying there.
Comment from Hotel Management
14 Jun 2022 by Ahmed Mokhtar , Hotel Management
Dear Ms. Laetitia, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon,
We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures for guests during their stay
Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.
by A verified traveler
Posted 11 May 2022
**Long story short worst hotel i have ever stayed.. DONT STAY HERE*** the only good thing about this is that the train station is literally infront of the hotel, other than that the hotel picture are totally deceiving, the rooms are old, the carpets have stains everywhere, covid protocols? Forget about it! My check in experience was the WORST! Ian from the reception and Ahmed the duty manager have ZERO customer service skills. They are rude, not polite and ruined my first day I arrived. The hotel has hidden fees not provided to expedia, you have to pay upon arrival AND the breakfast hours hours absolutely wrong. They say it is served until 11am on expedia and on THEIR BOOK that they put in each room, however when I got there they said it was until 10:30am. There are hundreds of hotels were you can stay instead. Dont waste your money!!! Horrible hotel and horrible staff IAN AND AHMED SUCK!!!
Comment from Hotel Management
19 May 2022 by Ahmed Mokhtar , Hotel Management
Dear Ms. Sophia, thank you for taking the time to post your feedback, and we would like to highlight that the taxes applied by Dubai Government cannot be waived, adjusted, or compensated
We are proud to inform you that Two Seasons Hotel provides thoroughly disinfected and sanitized rooms and is comprehensively cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures for guests during their stay
Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.
by A verified traveler
Posted 29 Apr 2022 on Ebookers
Overall a great property.
Conveniently close to the Metro, with access to the major landmarks.
Comment from Hotel Management
19 May 2022 by Ahmed Mokhtar , Hotel Management
Dear Valued Guest, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon,
We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay
Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.
by A verified traveler
Posted 24 Apr 2022
Modern Hotel in a great part of Dubai.
Comment from Hotel Management
19 May 2022 by Ahmed Mokhtar , Hotel Management
Dear Ms Nicola, Thank you so much for sharing your feedback with us, and for giving your review a full score we are always delighted to see our guests return from Dubai with fond memories and hope to welcome you again very soon,
We are proud to inform you that Two Seasons Hotel is providing fully disinfected and sanitized rooms and is fully cleaned, disinfected, and sanitized according to the Dubai Municipality Health & Safety guidelines. All procedures are implemented to ensure the highest health & safety measures to guests during their stay
Once, again, thank you for recommending our hotel to other travelers and we are always happy to serve you.
