Ratings based on 761 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
The nicest and most helpful staff I have ever encountered in my many hotel stays
by A verified traveler from Riyadh
Posted 25 Apr 2024
احب المنطقة وطريق الشيخ زايد تتوفر فيه كل الاحتياجات ويعتبر متوسط للمدينة
by A verified traveler
Posted 20 Apr 2024
Since when have our standards for 4 and 5-star hotels dropped so low? The things that bothered me the most about our stay include: The concierge was indifferent to our presence and offered no assistance with our luggage. There was no help provided in hailing a taxi. The majority of the staff were rude, with the exception of one individual named Mohammadreza. Surprisingly, there was a charge for ice. The beds were uncomfortable, and the bathrooms were cramped. I cannot recommend staying here at all
by A verified traveler
Posted 1 Apr 2024
We had a very good stay at Towers Rotana, I liked the hotel and the room was good but small for 4 people. The pool and bar and restaurantes are very helpful travelling with kids.
Very near the metro station.
There should be more than one shuttle offered for the amount of people staying at the hotel.
Comment from Hotel Management
3 Apr 2024 by Towers Rotana Hotel, Hotel Management
Dear Valeria,Thank you for your review on Expedia.It is truly a pleasure to read about how fantastic your visit was at Towers Rotana. Thank you for all your kind comments, and we eagerly look forward to welcoming you again in the future.With best regards,Stefan ThumigerGeneral Manager
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 16 Mar 2024
I can t charge the phone near bed, the food was bed, fast food veryday the same, the most from the staff treat arogand the people, the pool is very very small,
If you don't have all inclusive, the prices are very very big!!!!! A coffe 6€ !!!
I pay it extra Windows view i dont become... to much money for this hotel and for the conditions
Comment from Hotel Management
21 Mar 2024 by Towers Rotana Hotel, Hotel Management
Dear Violeta,Thank you for your review on Expedia.We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is important to us, and we are committed to addressing these issues promptly. We regret that your experience did not meet your expectations, and we hope to have the opportunity to better serve you in the future.Sincerely yours,Stefan ThumigerGeneral Manager
by A verified traveler
Posted 4 Jan 2024
Really great staff and service. Quality accommodation
Comment from Hotel Management
11 Jan 2024 by Towers Rotana Hotel, Hotel Management
Dear Kirthi,Thank you for your review Expedia.We feel honored to hear that you had an exceptional time with us. Our team is unwavering in its dedication to delivering outstanding experiences for our guests, making your positive feedback of utmost significance to us. We eagerly anticipate your return in the near future.With best regards,Stefan ThumigerGeneral Manager
by A verified traveler
A Wonderful New Years Stay
Posted 3 Jan 2024 on HotelsA wonderful hotel to stay at. The amazing staff went above and beyond to make our stay memorable. We went there for the New Year holiday and had an amazing experience while staying at Towers Rotana.
Comment from Hotel Management
11 Jan 2024 by Towers Rotana Hotel, Hotel Management
Dear Hashem,Thank you for your review on Expedia.We are glad to know that you had an amazing time at the hotel. We will definitely share your comments with our team as this proves to be highly motivational and allows us to continuously exceed the expectations of our guests. We look forward to welcoming you back at Towers Rotana.With best regards,Stefan ThumigerGeneral Manager
by A verified traveler
Posted 2 Jan 2024 on Hotels
We were family of five, room we were offered was not big enough for 5
Comment from Hotel Management
11 Jan 2024 by Towers Rotana Hotel, Hotel Management
Dear Faisal,Thank you for your review on Expedia.We greatly value your feedback and ratings as they help us in our ongoing efforts to surpass our guests' expectations. Your kind feedback is much appreciated, and we eagerly anticipate the opportunity to welcome you back to Towers Rotana.With best regards,Stefan ThumigerGeneral Manager
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
11 Jan 2024 by Towers Rotana Hotel, Hotel Management
Dear Jean,Thank you for your review on Expedia.We greatly value your feedback and ratings as they help us in our ongoing efforts to surpass our guests' expectations. Your kind feedback is much appreciated, and we eagerly anticipate the opportunity to welcome you back to Towers Rotana.With best regards,Stefan ThumigerGeneral Manager
