Ratings based on 962 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Staten Island
Posted 24 Apr 2024
Convenient location, also near the Dubai Mall
Comment from Hotel Management
25 Apr 2024 by Asad Haroon, Hotel Management
Hi Nino Antonio!Thank you for choosing The Heritage Hotel and for the time to share a review. I'm happy to know that you enjoyed your stay with us, and I will make sure to relay the message to the teams in order to ensure we keep valued guests like yourself delighted. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A verified traveler
Posted 18 Apr 2024
Non touristy hotel. Locals at bars and restaurants nearby. Couldn’t have picked a better location. Easy to get to mall but still felt secluded. Courtyard restaurant was amazing although very large portions. Hotel was lovely and would definitely stay again.
Comment from Hotel Management
18 Apr 2024 by Asad Haroon, Hotel Management
Hi Kelly!Thank you for choosing to stay with us and for your time reviewing us here. I'm so glad to read your generous feedback and will make sure to relay the message to the teams in order to ensure we keep valued guests like yourself delighted. We hope to welcome you back soon at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A verified traveler
Posted 10 Apr 2024
Lovely stay, staff are very polite and helpful, atmosphere is peaceful, walking distance to restuarants and close to Dubai Mall. Would definitely visit again
Comment from Hotel Management
11 Apr 2024 by Asad Haroon, Hotel Management
Hi Lee!Thank you for choosing to stay with us and for your time reviewing us here. We are thrilled to read your generous feedback and will make sure to relay the message to the teams in order to ensure we keep valued guests like yourself delighted. Please know that I have shared your comments with our team as we continuously enhance our product whenever possible. Looking forward to welcoming you back at The Heritage Hotel!Regards, Asad HaroonGeneral Manager
by A verified traveler
Posted 28 Mar 2024
5 STAR
Comment from Hotel Management
28 Mar 2024 by Asad Haroon, Hotel Management
Hi Divynne!Thank you for choosing The Heritage Hotel and for sharing your experience with us. I'm happy to read your positive feedback about our hotel. I will make sure to relay the message to the teams in order to ensure we keep valued guests like yourself delighted. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A verified traveler
Posted 24 Mar 2024
Top location, a 5 minute walk to the Dubai Fountain and Mall.
This is fantastic area to stay - busy, friendly, very upmarket and at night the buildings and trees and just about anything else is festooned with lights. A spectacle.
Gorgeous hotel, room a good size.
Good gym and excellent staff at the pool - complimentary bottle of water is a nice touch.
Would always come back.
Comment from Hotel Management
25 Mar 2024 by Asad Haroon, Hotel Management
Hi Bryan!I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A verified traveler
Posted 16 Mar 2024
Amazing
Comment from Hotel Management
16 Mar 2024 by Asad Haroon, Hotel Management
Hi Amr!Thank you for choosing to stay with us and for your time to share a review. I'm glad to read your generous feedback and will make sure to relay the message to the teams in order to ensure we keep valued guests like yourself delighted. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A verified traveler
Posted 5 Mar 2024
I will stay here again when I am visiting Dubai
Comment from Hotel Management
5 Mar 2024 by Asad Haroon, Hotel Management
Hi maha!Thank you for choosing to stay with us and for your time reviewing us here. I’m thrilled to read your generous feedback and will make sure to relay the message to the teams in order to ensure we keep valued guests like yourself delighted. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A verified traveler
Posted 18 Feb 2024
One of the best hotels around Dubai Mall area. Excellent location, very good rooms, and so friendly and helpful staff. The only downside is that the bed mattress is too soft.
Comment from Hotel Management
19 Feb 2024 by Asad Haroon, Hotel Management
Hi Abdullah!Thank you for staying with us and for the time to share a review. I'm glad to read your positive feedback and will make sure to relay the message to the teams in order to ensure we keep valued guests like yourself delighted. Please know that I have shared your comments with our team as we continuously enhance our product whenever possible. We hope to welcome you back soon at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A verified traveler
Posted 30 Jan 2024
Comment from Hotel Management
1 Feb 2024 by Asad Haroon, Hotel Management
Hi JianPing!Thank you for choosing The Heritage Hotel and for your time reviewing us here. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A verified traveler from austin
Posted 18 Jan 2024
Comment from Hotel Management
19 Jan 2024 by Asad Haroon, Hotel Management
Hi Morgan!Thank you for choosing The Heritage Hotel and for your time reviewing us here. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
