Ratings based on 968 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Milton
Posted 3 May 2024
Check in was really a painful experience. Setting wasn’t great either, was no power in the rooms for the entire night throughout the morning. Not going back to this property.
by A verified traveler
Posted 7 Apr 2024
Walkable to Dubai Mall. Would never stay again. No coffee in rooms. No ice. $8 Canadian for the smallest bottle of coke.
Comment from Hotel Management
13 Apr 2024 by Amro Nagah, Hotel Management
Dear Ms. Kimberley,Thank you for your comments about your recent stay with us at Swissotel Al Murooj Dubai.With much regret, we read that we did not meet your expectations in terms of our facilities and services. While coffee and ice do not belong to the standard amenities set-up, these are available through Guest Services. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, we regret that your stay at Swissotel Al Murooj did not fully meet your expectations, however, hope nevertheless to welcome you at another opportunity. Kind regards,Amro NagahGeneral Manager
by A verified traveler
Posted 4 Apr 2024
old apartments, not remodeled, ugly smell.
Comment from Hotel Management
6 Apr 2024 by Amro Nagah, Hotel Management
Dear Mr. Carlos,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Amro Nagah, Hotel Management
Dear Mr. Donato,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Amro Nagah, Hotel Management
Dear Mr. Rajinder,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager
by A verified traveler
Posted 2 Apr 2024
I’m pretty generous in my reviews but this I feel the need to really provide a detailed review for young families.
This hotel (apartment side) really appealed to us because of the proximity of the Dubai Mall and Burj K & the fact that there was 5 of us.
The only positive of booking this hotel is the location. No need for Uber or taxi (15-25 min ride from airport depending on traffic- as an aside government taxi’s are 60 percent cheaper than Ubers- we paid 48-55 Dirham. Walking distance to mall is 5 min. You have to cross two easy intersection crosswalks.
We were placed on the 5th floor. Upon entering the suite, all I can say is that it was below par. The rugs were absolutely disgusting and stained (not sure why there isn’t tile only all around) we walked continuously on crocs inside.
The furniture is quite dated (80s style Couches) and the washrooms are also quite dated - something of what you would see at a motel 6. The kitchen was so disgusting that we didn’t step foot.
We would have paid couple hundred more at more up to date place had we known.
The hallway of the 5th floor also had a terrible smell.
I also made two toll free collect calls to my credit card company and was charged 60 Dirham. The staff did not understand my objection to this.
On our first night, we had a fire alarm wake us up at 1 a.m. When we asked for an explanation the day after, none was given.
The main hotel that is connected to the apartment seemed nice- nice pool area
Comment from Hotel Management
6 Apr 2024 by Amro Nagah, Hotel Management
Dear Mr. Jagpaul,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager
by A verified traveler
Posted 30 Mar 2024
A nice place to stay
Comment from Hotel Management
1 Apr 2024 by Amro Nagah, Hotel Management
Dear Ms. Chin,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
30 Mar 2024 by Amro Nagah, Hotel Management
Dear Ms. Emma,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Amro Nagah, Hotel Management
Dear Mr. Kiran,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager
by A verified traveler
Posted 17 Mar 2024
Maintenance slightly lacking
Comment from Hotel Management
18 Mar 2024 by Amro Nagah, Hotel Management
Dear Mr. Nassar,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager
