Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
It’s four star property
Comment from Hotel Management
28 May 2024 by Aelansari, Hotel Management
Dear Abdullahi,Thanks for your feedback. We hope to see you back and experience the best of our services.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
by A verified traveler
Posted 10 May 2024
It was very clean and the staff were very helpful and friendly. Location was also convenient
Comment from Hotel Management
28 May 2024 by Aelansari, Hotel Management
Dear Tammy,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
by A verified traveler
Posted 7 May 2024
Spa is great.
by A verified traveler
Posted 4 May 2024
easy excess to the mall
by A verified traveler
Posted 28 Apr 2024
Arrived early and hotel was able to accommodate, which was of utmost importance to me as I was traveling with my parents after a 13 hr flight from the US. Stayed at other hotels in Dubai and they can not come close to this kind of service. Mahmud and Julius had superb customer facing skills. They were kind, patient and hospitable. Their excellence and ability to make us feel welcomed makes me want to stay here every trip in Dubai! Swissotel is also greatly located in Deira. Thank you
by A verified traveler
Posted 25 Apr 2024
I expected much more from the breakfast buffet
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
28 May 2024 by Aelansari, Hotel Management
Dear Robert,Thanks for rating us. Please accept our sincere apologies for any inconvenience faced. We hope to welcome you back and experience the best of our service.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
by A verified traveler
Posted 5 Apr 2024
The hotel was centrally located in Deira which was great! There were numerous restaurants nearby and the prices were economical compared to the Jumeirah side. The hotel is attached to a mall which is extremely convenient. We went during Ramadan and were expecting a grand buffet for suhoor but unfortunately their options were limited. The staff is excellent - extremely friendly and willing to go the extra mile. I would highly recommend staying at the hotel! Great for families!
by A verified traveler from KIGALI
Posted 2 Apr 2024
Shabesha at reception was very helpful, and professional, was relaxing staying at Swiss hotel
by A verified traveler
Posted 28 Mar 2024
Loved this place during my time in Dubai! Would definitely book another room in the future!!
