Ratings based on 332 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Accra
Posted 30 Apr 2024
It was a singular honor hosting my guest. Am certainly grateful as they enjoyed their time! God bless!
by A verified traveler
Posted 5 Mar 2024
We enjoyed the stay very much
Comment from Hotel Management
6 Mar 2024 by Zhazgul Zhanibekova, Hotel Management
Dear Valued Guest, Greetings from Royal Central Hotel and Resort the Palm! Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Yours truly, Zhazgul ZhanibekovaAssistant Front Office Manager
by A verified traveler
Posted 21 Feb 2024
The property was really nice and clean. The staff was great. The only things were the hotel did not have anything for visitors to do while they were there. The full board only counted for the buffet and the food was not that great. And the selection of food was very limited. If we had known that full board was only for the buffet. We would have just purchased our food daily from the other restaurants inside the hotel.
Comment from Hotel Management
23 Feb 2024 by Zhazgul Zhanibekova Assistant Front Office Manage, Hotel Management
Dear Guest,Thank you for choosing to stay at our hotel and for sharing your feedback with us. We truly appreciate your insights as they help us to enhance the experiences of our guests. We are delighted to hear that you found our property to be nice and clean, and that you were satisfied with the service provided by our staff. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we are pleased that we could meet your expectations in this regard. However, we apologize for any inconvenience you experienced regarding the lack of activities available on the property and the limitations of our full board option. Your feedback regarding the buffet selection and the clarity of our full board offerings is invaluable, and we will review our policies and offerings to ensure that they align with the expectations of our guests. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for an improved experience in the future. If there is anything else we can do to enhance your future stays with us, please do not hesitate to let us know.Yours truly,,Zhazgul Zhanibekova Assistant Front Office Manager
by A verified traveler
Wonderful ! Service excellence !
Posted 10 Feb 2024 on HotelsOvernight on the Palm to finish our honeymoon. From check in to the special surprises they organised for us were just wonderful ! Whilst it’s pretty far around the Palm it’s so peaceful! Highly recommend !!
Comment from Hotel Management
12 Feb 2024 by Zhazgul Zhanibekova Assistant Front Office Manage, Hotel Management
Dear Guest,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that your experience with us was extremely good and that we were able to meet your expectations. Providing exceptional service and ensuring our guests have a memorable stay is our utmost priority, and we are thrilled to have succeeded in doing so during your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great experience in the future.Yours truly,Zhazgul Zhanibekova Assistant Front Office Manager
by A verified traveler
Posted 18 Dec 2023
Friendly staff, clean facilities
Comment from Hotel Management
19 Dec 2023 by Fassih Sissaoui Front Office Manager, Hotel Management
Dear Ms.Sylvia , Greeting From Royal Central Hotel The Palm ! We are delighted to read your great experience at Royal Central Hotel. Thank you very much for recommending our hotel and for your wonderful praises about the service of our experience team. We certainly look forward to welcome you again soon.
by A verified traveler
Posted 17 Dec 2023
Amazing staff and beautiful location
Thank you to all x
Comment from Hotel Management
19 Dec 2023 by Fassih Sissaoui Front Office Manager, Hotel Management
Dear Haley , Greeting From Royal Central Hotel The Palm ! We are beyond happy to learn that you had a memorable visit with us and that you enjoyed the beauty of our hotel and its surroundings. Our aim to give the best service to our guests were fulfilled by our team. We thank you for recognizing them. You matter most and we make sure that we deliver the best service to you.. We look forward being at your service again in the near future.
by A verified traveler
Posted 2 Dec 2023
It was only a day to gain courage to move on to Australia but the stay was super relaxing specially due to the fact that the staff is really 5 stars.
Comment from Hotel Management
10 Dec 2023 by Fassih Sissaoui Front Office Manager, Hotel Management
Dear Ms.Paula , Greeting From Royal Central Hotel The Palm ! Thank you for posting your feedback. It is truly rewarding to know that you very much enjoyed your holiday at Royal Central hotel.. We look forward being at your service again in the near future.Yours truly,
by A verified traveler
Posted 2 Dec 2023
Friendly staff, great ambiance. Very clean
Comment from Hotel Management
11 Dec 2023 by Fassih Sissaoui Front Office Manager, Hotel Management
Dear Ms.Aneesa , Greeting From Royal Central Hotel The Palm ! We are delighted to read your great experience at Royal Central Hotel. Thank you very much for recommending our hotel and for your wonderful praises about the service of our experience team. We look forward being at your service again in the near future. Yours truly, Fassih Sissaoui Front Office Manager
by A verified traveler
Posted 17 Nov 2023
For a stay on The Palm, it was fantastic. Reasonably priced, good facilities with decent beach space and pool access. We paid for a partial beach view but were kindly upgraded to a full beach view which was lovely and meant we could watch the beautiful sunset.
The hotel is very clean, great service by the staff and they were super helpful when we needed recommendations.
We did have an issue with the shower, in that we couldn't get the hand held showerhead to work but there is an overhead option.
Overall, we had a great time! It is a bit far to get into and around the main centre, however if you're looking for a reasonable option on The Palm then this would tick all your boxes.
Comment from Hotel Management
20 Nov 2023 by Fassih Sissaoui Front Office Manager, Hotel Management
Dear Zeenat , Greeting From Royal Central Hotel The Palm ! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.Yours truly,
by A verified traveler
Posted 2 May 2023 on Hotels
Comment from Hotel Management
21 Jun 2023 by Fassih Sissaoui Act Front Office Manager , Hotel Management
Dear Ms.Gemma , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
